--- title: How do I sync Outlook contacts to my diocesan mobile Contacts app? description: Includes checking you're signed in and resyncing if you have issues on iPhones and Android Phones --- [Skip to content](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Devices](https://help.stalbansdiocese.org/devices?hsLang=en) 3. [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) # How do I sync Outlook contacts to my diocesan mobile Contacts app? ## Includes checking you're signed in and resyncing if you have issues on iPhones and Android Phones **Notes:** Contacts are synced by default on iPhones and iPads however you may need to check the settings in case you need to re-enter your password or wish to re-sync your contacts if you have any issues. ### Contents - **Contacts on iPhones & iPads** - [Syncing with the Contacts app](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#ios) - [Account not authenticated?](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#not-authenticated) - [Contacts not correct? Resync](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#resync) - **[Contacts on Android Phones](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#android)** --- ### Contacts on iPhones & iPads #### Syncing with the Contacts app ### ![Apple Contacts icon](https://help.stalbansdiocese.org/hs-fs/hubfs/Contacts_(iOS)-png.png?width=100&height=100&name=Contacts_(iOS)-png.png) ### ![Apple Settings icon](https://help.stalbansdiocese.org/hs-fs/hubfs/apple_settings-png-1.png?width=100&height=100&name=apple_settings-png-1.png) This is controlled in the **iPhone Settings** app 1. Go to ⚙️**Settings** \> 📱**Apps** \> **Contacts** 2. Select **Contacts Accounts** 3. Select **Diocese of St Albans** 4. Ensure **Contacts** is enabled 5. Contacts in your Outlook should show in the **Apple Contacts** and **Apple Phone** apps. 6. For troubleshooting select the relevant link: [Account not authenticated? \>](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#not-authenticated) | [Contacts not correct? Resync \>](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone#resync) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-May-27-2025-01-43-53-0870-PM.png?width=400&height=444&name=image-png-May-27-2025-01-43-53-0870-PM.png) --- #### **Account not authenticated?** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-May-27-2025-01-37-58-4002-PM.png?width=348&height=170&name=image-png-May-27-2025-01-37-58-4002-PM.png)** 1. Select **Re-enter Password** 2. Enter your diocesan credentials if requested --- #### Contacts not correct? Resync 1. Switch **Contacts** off 2. A message for **Turn Off Contacts** will appear 3. Select **Delete from my iPhone**. 1. This will remove any previously synced contacts from your iPhone. It will not delete your contacts from Outlook. 4. Once complete, re-enable **Contacts** to sync again. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-May-27-2025-01-53-48-1414-PM.png?width=400&height=866&name=image-png-May-27-2025-01-53-48-1414-PM.png) --- ### Contacts on Android Phones![](https://help.stalbansdiocese.org/hs-fs/hubfs/Contacts%20(Google)-png.png?width=100&height=100&name=Contacts%20(Google)-png.png) #### Syncing the Microsoft Outlook app with the native Contacts app 1. **![](https://help.stalbansdiocese.org/hs-fs/hubfs/Microsoft-Outlook-macOS-png.png?width=100&height=100&name=Microsoft-Outlook-macOS-png.png)Enable Contact Sync in Outlook App (Android)** - Open the **Outlook app** on your phone - Tap your **profile icon** (top left). - Go to ⚙️**Settings** \> **Contacts** - Toggle **Sync contacts** to **ON** 2. **Check Android Account Sync Settings** - Open the⚙️**Settings** app on your phone - Go to **Passwords, passkeys and accounts** - Select **Outlook** - Select **Account sync** - Ensure **Contacts** sync is enabled. - To manually sync: - Select the 3 dots top right - Select **Sync Now** **Note:** If syncing is enabled but there's no contacts in the contacts app, try disabling contact sync and re-enabling.   - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans