iPhone & iPad
      Back to home
      1. IT Help
      2. Devices
      3. iPhone & iPad

      How do I sync Outlook contacts to my diocesan iPhone's Contacts app?

      Includes checking you're signed in and resyncing if you have issues

      Notes: Contacts are synced by default however you may need to check the settings in case you need to re-enter your password or wish to re-sync your contacts if you have any issues.

      Sync Contacts to your diocesan iPhoneApple Contacts icon

      Apple Settings icon

      This is controlled in the iPhone Settings app

      1. Go to ⚙️Settings > 📱Apps > Contacts
      2. Select Contacts Accounts
      3. Select Diocese of St Albans
      4. Ensure Contacts is enabled
      5. Contacts in your Outlook should show in the Apple Contacts and Apple Phone apps.
      6. For troubleshooting select the relevant link:
        Account not authenticated? > | Contacts not correct? Resync >

      Account not authenticated?


      1. Select Re-enter Password
      2. Enter your diocesan credentials if requested

      Contacts not correct? Resync

      1. Switch Contacts off
      2. A message for Turn Off Contacts will appear
      3. Select Delete from my iPhone.
        1. This will remove any previously synced contacts from your iPhone. It will not delete your contacts from Outlook.
      4. Once complete, re-enable Contacts to sync again.