---
title: How to reset the New Outlook app on Windows
description: Repair and reset the New Outlook app if it is misbehaving
---

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# How to reset the New Outlook app on Windows

## Repair and reset the New Outlook app if it is misbehaving

#### ![MicrosoftStore-OutlookForWindows-png](https://help.stalbansdiocese.org/hs-fs/hubfs/MicrosoftStore-OutlookForWindows-png.png?width=64&height=64&name=MicrosoftStore-OutlookForWindows-png.png)**To resolve issues in the New Outlook app like delayed syncing or missing folders try the following steps:**

**Note:** These instructions are for the new version of Outlook. For Outlook Classic see:

- **[New emails are not syncing or appearing immediately in Outlook Classic \>](https://help.stalbansdiocese.org/new-emails-are-not-syncing-or-appearing-immediately-in-outlook-desktop?hsLang=en)**

**Tip:** Not sure if you're using New or Classic Outlook? See:

- **[Identify which Outlook version you are using \>](https://help.stalbansdiocese.org/outlook-id?hsLang=en)**

1. Select the Windows Start button ![windows-11-start-png](https://help.stalbansdiocese.org/hs-fs/hubfs/windows-11-start-png.png?width=32&height=32&name=windows-11-start-png.png) in the Windows taskbar
2. Type **Settings** and open **System Settings**⚙️
3. Select **Apps** \> **Installed apps** \> and search for **Outlook**
4. On Outlook select the **...** 3 dots ellipsis \> select **Advanced options**  
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jun-05-2026-09-17-17-1746-AM.png?width=600&height=261&name=image-png-Jun-05-2026-09-17-17-1746-AM.png)
5. Scroll down to **Terminate** and select **Terminate** to close the app
6. Scroll further down and under **Reset** select **Repair**
7. Open Outlook again to see if this resolves your issue
8. If your issue is not resolved, repeat steps 1-6 then under **Reset** select **Reset**  
   **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jun-05-2026-09-21-18-8749-AM.png?width=600&height=338&name=image-png-Jun-05-2026-09-21-18-8749-AM.png)**
9. When reopening Outlook, it will setup your mailbox again. Sign in with your diocesan credentials if required.

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