Allow others to make and receive calls on your behalf with call groups and delegates.
TEAMS PHONE SERIES: Contents >
Terminology: Call groups and delegates are different from call queues:
| Feature | Call Queue | Call Group | Delegate |
| Managed by | IT Team | You in Teams Settings > Calls | You in Teams Settings > Calls |
| For | Departments | Individuals | Individuals |
| Phone Number | Department | Own work number | Own work number |
| Make Calls? | Yes for department members | No | Yes for people you specify |
| Receive Calls? | Yes for department members | Yes for people you specify | Yes for people you specify |
| More Info | Teams Phone: Call Queue / Hunt Groups > | See below | See below |
Never miss an important call with the Call sharing and Group call pickup features in Microsoft Teams. In this video, you will learn how to share your incoming calls with colleagues, so that they can answer calls that occur while you are unavailable.
Manage call group & delegates
Change from Video: The When you receive a call dropdown list will not show call groups or delegates until you set them up under More actions 
> Settings > Calls > scroll down to Manage call group or Manage delegates.
Note: You can only delegate one way, ie. Person A delegates to Person B but not the other way around. Once set it may take an hour or more to show your change in Teams.
