--- title: "Teams Phone: Call Groups and Delegates" description: Allow others to make and receive calls on your behalf with call groups and delegates. --- [Skip to content](https://help.stalbansdiocese.org/teams-phone-call-groups#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. 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[Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) # Teams Phone: Call Groups and Delegates ## Allow others to make and receive calls on your behalf with call groups and delegates. **TEAMS PHONE SERIES:** [Contents \>](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) **Terminology:** Call groups and delegates are different from call queues: | **Feature** | **Call Queue** | **Call Group** | **Delegate** | | --- | --- | --- | --- | | **Managed by** | IT Team | You in Teams Settings \> Calls | You in Teams Settings \> Calls | | **For** | Departments | Individuals | Individuals | | **Phone Number** | Department | Own work number | Own work number | | **Make Calls?** | Yes for department members | No | Yes for people you specify | | **Receive Calls?** | Yes for department members | Yes for people you specify | Yes for people you specify | | **More Info** | **[Teams Phone: Call Queue / Hunt Groups \>](https://help.stalbansdiocese.org/teams-phone-call-queues?hsLang=en)** | See below | See below | > Never miss an important call with the Call sharing and Group call pickup features in Microsoft Teams. In this video, you will learn how to share your incoming calls with colleagues, so that they can answer calls that occur while you are unavailable. --- ### **Manage call group & delegates** **Change from Video:** The **When you receive a call** dropdown list will not show call groups or delegates until you set them up under **More actions** ![More options button](https://support.content.office.net/en-us/media/d6c70643-162c-4414-954a-9bcb33ee4bc5.png)   \> **Settings** \> **Calls** \> scroll down to **Manage call group** or **Manage delegates**.  **Note**: You can only delegate one way, ie. Person A delegates to Person B but not the other way around. Once set it may take an hour or more to show your change in Teams. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-May-10-2024-09-51-15-5058-AM.png?width=688&height=435&name=image-png-May-10-2024-09-51-15-5058-AM.png) --- ### **Additional Learning** **[Teams Phone: All IT Knowledge Base articles \>](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone)** - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans