---
title: "Teams Training: Troubleshooting"
description: Having trouble using Teams? We’ve gathered some resources to help solve the peskiest issues.
---

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# Teams Training: Troubleshooting

## Having trouble using Teams? We’ve gathered some resources to help solve the peskiest issues.

**TEAMS TRAINING SERIES:** [Contents \>](https://help.stalbansdiocese.org/software-services?hsLang=en#teams)

### **Troubleshooting the Microsoft Teams App**

**Note:** If your desktop app of Teams isn't working you can use the web version at **[teams.microsoft.com](https://teams.microsoft.com)**. See **[Teams Training: Web Version \>](https://help.stalbansdiocese.org/teams-training-web-version?hsLang=en)**

1. **Restart:** Quit and Restart the Teams app to resolve issues... 
     1. ***[Teams Training: Restarting Teams App \>](https://help.stalbansdiocese.org/how-do-i-restart-microsoft-teams?hsLang=en)***
2. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-13-2026-10-22-06-0678-AM.png?width=310&height=188&name=image-png-Feb-13-2026-10-22-06-0678-AM.png)**Sign out/in:** 
     1. Select your profile picture top right \> **Sign out**
     2. Select **Sign out**
     3. Open Teams app and sign in
3. **Reset App:** If the above doesn't work, next clear the Teams app cache and reset... 
     1. Open the Windows ⚙️**Settings** app
     2. Select **Apps** \> **Installed apps**
     3. Scroll down to **Microsoft Teams** and select the ellipsis on right (**...**)
     4. Select **Advanced Options** \> scroll down and select **Reset** 
            1. This will only remove the locally stored cache on your computer. Teams data is stored in the cloud and will be downloaded again when you next sign in.
        **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-13-2026-11-46-57-2983-AM.png?width=505&height=220&name=image-png-Feb-13-2026-11-46-57-2983-AM.png)**
     5. Open the Teams app and sign in if required.

---

### **Teams App Error: "We're having trouble loading your messages"**

![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-14-08-3534-AM.png?width=499&height=183&name=image-png-Feb-18-2026-10-14-08-3534-AM.png)

 If the refresh button doesn't work you will need to manually clear the cache:

1. Quit Teams by right-clicking the Teams icon in the bottom right system tray (select the **^** arrow up icon first if Teams is hidden) and select **Quit Teams**. If it's not there, Teams is not running.  
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-26-16-7672-AM.png?width=346&height=150&name=image-png-Feb-18-2026-10-26-16-7672-AM.png)
2. Open Windows File Explorer ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-29-35-5763-AM.png?width=34&height=28&name=image-png-Feb-18-2026-10-29-35-5763-AM.png)
3. Copy and paste the path below in the address bar, and press the **Enter** key:
4. ```
   %localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
   ```
   
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-34-39-8162-AM.png?width=670&height=103&name=image-png-Feb-18-2026-10-34-39-8162-AM.png)
5. Select all the contents in the folder and delete so the folder is empty.  
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-35-28-2385-AM.png?width=670&height=498&name=image-png-Feb-18-2026-10-35-28-2385-AM.png)
6. Copy and paste the path below in the Windows Explorer address bar, and press the **Enter** key:
7. ```
   %LOCALAPPDATA%\Microsoft\IdentityCache
   ```
   
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-44-47-7629-AM.png?width=635&height=142&name=image-png-Feb-18-2026-10-44-47-7629-AM.png)
8. Select all the contents in the folder and delete so the folder is empty.  
   ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Feb-18-2026-10-45-43-4254-AM.png?width=670&height=166&name=image-png-Feb-18-2026-10-45-43-4254-AM.png)
9. Start **Teams** and sign in if required.

---

### **Troubleshooting Devices**

- **[Speaker issues \>](https://help.stalbansdiocese.org/speakers?hsLang=en)**
- **[Microphone issues \>](https://help.stalbansdiocese.org/microphones?hsLang=en)**
- **[Camera issues \>](https://help.stalbansdiocese.org/webcams?hsLang=en)**

### **Troubleshooting the Teams add-in in Outlook**

- **[Teams meeting link issues in Outlook \>](https://help.stalbansdiocese.org/outlook-desktop-teams-add-in?hsLang=en)**

### **Further Help**

- **[Microsoft Support: Troubleshoot in Teams \>](https://support.microsoft.com/en-us/office/troubleshoot-in-teams-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9)**

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