Your plan for calls, texts and data in the UK and Abroad on the 3 network SIM card
In the UK
- Unlimited calls to numbers starting:
- 123 - Three Mobile voicemail
- 01 & 02 - Geographic
- 03 - Non-geographic
- 0500 - Freephone
- 07 - Mobiles
- 080 - Freephone
- Plus unlimited calls to EU geographical numbers
- Calls not included** start with:
- 055 and 056 - Non-geographic
- 084 & 087 - Special rate
- 09 - Premium rate
- Find alternative business numbers at https://www.saynoto0870.com/search.php
- Numbers outside the EU
- Unlimited texts to UK & EU mobiles
- Does not include sending to chargeable SMS short codes & mPay (subscriptions & donations)**
- Does not include picture messages (MMS) which are charged at 65p per MMS**
- Please use other methods to send photograph, eg. OneDrive / SharePoint / Email etc.
- Unlimited data
Outside the UK
- You are permitted to take your device abroad, however, prior to doing so, you must notify the IT team by raising a support ticket (choose 'Travelling Abroad') to obtain permission and ensure that the necessary security measures are in place.
- Your Microsoft 365 account is only accessible in the UK. Once notified we can temporarily allow you to access your account in the country you are visiting.
- Before you go we can notify you of any additional charges* and make adjustments to your spend cap.**
- When travelling, please turn off your iPhone / iPad while travelling as charges are possible in-flight. See: How do I disable or enable mobile data on my iPhone or iPad and see usage? >
European Union (EU)
- Unlimited calls and texts to UK and EU numbers (same as in the UK above)
- 12GB data / month
- Resets 15th every month
- No additional fee per day when roaming in an EU country
*Rest of the World
- Outside the UK/EU prices are particularly high however roaming add-ons to your plan can be purchased to reduce the cost.**
- In a lot of cases it is cheaper to buy a local SIM card instead and swap the SIM card over. Our iPhones and iPads are unlocked so can use any SIM card.
**Spend Cap
- By default all our Three SIM cards have a £0 spend cap to prevent additional charges. All of these following functions will therefore be blocked because they cost additional money outside of your plan:
- Calling to charegable numbers (055, 056, 084, 087, 09)
- Charegable text and MMS messages
- Going over your data limit in the EU
- Calls, texts and data outside UK & EU
- Adjustments can be made when additional costs cannot be avoided:
- Please raise a support ticket if you require a higher spend cap for your role.
- For travelling, choose 'Travelling Abroad' to provide us with the information we need for your trip.
- When spend caps change you will receive a confirmation text message.
Up to date information on this and other IT matters can be found here:
Staff SharePoint Library > Staff Handbooks > IT Handbook for Staff.pdf