--- title: My Authenticator app codes for MFA / 2FA do not work or show an error description: Fix multi-factor authentication codes generated by an iPhone or Android mobile authenticator app --- [Skip to content](https://help.stalbansdiocese.org/authenticator-app-troubleshooting#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en) 3. [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) # My Authenticator app codes for MFA / 2FA do not work or show an error ## Fix multi-factor authentication codes generated by an iPhone or Android mobile authenticator app **Note:** Authenticator apps include Microsoft Authenticator, Google Authenticator, Oracle (desktop), LastPass Authenticator etc. Apply the solutions below to whichever authenticator app you use for the account that is not working. ### Solutions Watch the video below to follow a guide for each of these solutions. **Warning:** Codes in the authenticator app changes typically every 30 seconds. Enter the code that's currently showing however if it switches to a new code before you finish typing, use the new code instead. 1. Kill the app and restart. 2. Check notifications are enabled for the app. 3. Check the mobile's clock is synced. In settings choose to set time automatically. 1. Also check your computer's clock is synced: **[Windows \>](https://support.microsoft.com/en-gb/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261)** | **[Mac \>](https://support.apple.com/en-gb/guide/mac-help/mchlp2996/mac#:~:text=On%20your%20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.\)&text=Turn%20on%20%E2%80%9CSet%20time%20and,automatically%20using%20your%20current%20location%E2%80%9D.)** 4. **Android only**: Disable battery optimisation for the app. 5. **Android only**: Clear app cache. 6. **Microsoft Authenticator app** only: 1. Open the Microsoft Authenticator app 2. Select the account that is having issues 3. At the bottom, select **Reset device notifications** 4. Select **Reset device notifications** again to confirm 7. **Try last**: If one account is not working, re-authenticate the account in the app. 8. Ensure you are using the latest version of the authenticator app. --- - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans