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IT Knowledge Base
Software & Services
Communications
Branding
Devices
All Devices
Computer
iPhone & iPad
Meeting Room Equipment
Printers
Software & Services
Calendars & Tasks
Database & Portal
Emails
Files
Meetings
Finance
Forms
PDFs
Printing & Scanning
Security & Data Protection
SharePoint & OneDrive
Staff
Teams
Teams Phone
Video Conferencing
Website & Resource Centre
Contact
Software & Services
How to guides on using software and services
Can I use AI software in my diocesan role?
Calendars & Tasks
What apps can I use to manage individual and team tasks, lists and set goals?
How do I view and import the diocesan fixed diary dates calendar to my own calendar?
How do I view my diocesan calendar in Apple, Google, Samsung Calendar or another calendar app on a personal mobile device?
What is the best tool for scheduling meetings with other people?
How do I move multiple calendar appointments to another calendar?
How do I make all Outlook calendar appointments or tasks private by default?
How do I share my calendar, view my colleague's calendar, and add a shared or room calendar in Outlook?
My diocesan calendar appointments are not syncing
How do I vote in a Microsoft Scheduling Poll?
How to mark calendar appointments as busy or free
How do I use Microsoft Bookings to provide self-service appointment scheduling?
When trying to update or cancel a calendar meeting item I get the message "One or more items in the folder you synchronised do not match"
How do I delete a plan in Microsoft 365 Planner?
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Database & Portal
I can't log into the database
Why are clergy/PTO's not showing on the Klipfolio dashboards?
The diocesan database and online portal showing a blank white page
How do I reset my diocesan database / online portal password?
Accessing the Diocesan Database
How do I get access to the Church Times / Crockfords as a member of staff?
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Emails
Outlook: Email best practices
My emails or email folders are missing in Outlook, where are they?
My mailbox is big and making Outlook slow to load. How can I quicken Outlook by reducing my mailbox size and using an Online Archive or auto delete old emails?
Outlook Desktop is slow / I cannot view or search for old emails in Outlook Desktop
Why has my email bounced back saying it has not been delivered?
I'm getting lots of spam / junk emails or am not receiving an email I'm expecting, what can I do?
Emails have not sent and are stuck in my Outbox, how do I get Outlook Desktop to send them?
How do I view and add a shared mailbox to Outlook on the Web?
How can I access my emails, calendars and files in an internet browser, eg. Edge, Chrome, Firefox or Safari etc?
How can I set an out of office message for a shared mailbox?
New emails are not syncing or appearing immediately in Outlook desktop
Outlook opens web links in Microsoft Edge
I cannot change my Do Not Disturb (DND) status in Microsoft Outlook and Teams
How do I use Outlook on the Web mail rules to tidy my mailbox?
How do I create a contact group in Outlook Desktop
I cannot add, remove or edit a shared or room calendar that I have permission for in Outlook Desktop
How do I mail merge with attachments, custom subject & CC / BCC using Word, Excel & Outlook?
Can I retrieve emails sent to an email address that no longer exists?
Outlook desktop has a message saying the OST file is in use and cannot be opened
How do I create and add a signature to emails in Outlook?
How do I add a shared mailbox to the Outlook mobile app?
Phishing Email Tips
How do I mail merge to send emails from a contact list in Excel?
How do I set an out of office message to automatically reply in Outlook?
How do I update Outlook Desktop's Offline Global Address List to reflect recent changes?
How do I save email replies automatically in the same email folder as the original message?
I can't access my diocesan email, calendar and files on my personal mobile or tablet
My Outlook Desktop updated to a new version and now I can't see my shared mailboxes or locally saved offline mailboxes (PST files)
How do I recall an email message that I've sent?
Outlook desktop is no longer showing status icons on colleague's names
Outlook Desktop is auto-completing an incorrect email address or name in the To / CC / BCC fields in a new email message
How do I send an email from a shared mailbox address, distribution list or another email address?
What is an email alias and how do I send from it?
My email to a colleague has bounced back saying undeliverable
I can't send an email because the attachment is too big or the download has failed
How do I move emails or a folder in Outlook to another mailbox?
How to add a PST file to Outlook Desktop
How do I show or hide the Reading Panel in Outlook Desktop and mark an email as read or unread
How do I create an email template to use in Outlook Desktop
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Files
How do I change the default programme that opens a file on a Windows computer?
How do I recover an unsaved file or previous version of a file?
How do I compare 2 Word documents?
I cannot preview documents when selecting them in Windows File Explorer
What is the ribbon in Microsoft 365 apps, how do I show and change the ribbon layout and find hidden buttons?
How to show, hide and customise the Quick Access Toolbar in Microsoft desktop apps like Outlook, Word, Excel and PowerPoint etc.
How do I change the default font in the Microsoft Office 365 apps?
How do I create printed handouts from a PowerPoint presentation or export them to Word?
How do I reduce the size of a PowerPoint presentation or Word document?
Microsoft 365 / Office is saying Product Deactivated and most features will be disabled
How do I open a Pages, Numbers and Keynote file (Apple's iWork) and convert to a Microsoft Office or PDF format?
How do I transfer files and photos from my personal iPhone or iPad to my work Windows computer
I have exported a report from the People Database, how do I move or copy the exported file onto my computer?
How do I draw or write in Microsoft Office with a digital pen?
How do I reduce an image file size?
I cannot open a HEIC file
Is there video editing software I can use to create videos?
How do I install the Affinity Designer 2, Affinity Photo 2 and Affinity Publisher 2 apps on my diocesan Windows computer or iPad and sign in with my diocesan Canva account?
How do I dictate on my diocesan iPhone or iPad and save the audio file to my OneDrive?
How do I combine multiple PowerPoint files into one file?
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Meetings
How do I access the Diocesan Meetings Portal?
How do I manage a meetings group in the diocesan meetings portal?
How do I send a Microsoft Teams link to the Boardroom or meeting room computers?
How do I put a file on the boardroom & X5 Screen meeting room computers ready for my meeting?
How do I sign into Cademy.io with my diocesan Google account?
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Finance
How to Access Xledger
Forms
How do I collaborate with a colleague on a Microsoft Form?
How do I copy or duplicate a Microsoft Form and create a template?
How do I transfer ownership of a Microsoft Form to multiple people?
How do I get email notifications from Microsoft Forms to a different email address?
How do I use Microsoft Forms to create surveys, questionnaires and data collection?
Can I use Google Forms to collect data?
How do I add an Upload File field in Microsoft Forms?
My Microsoft Form Responses Excel spreadsheet is no longer receiving updates from the form
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PDFs
How do I open PDFs in Adobe Acrobat rather than Microsoft Edge in Windows?
How do I save a document or email as a PDF?
How do I convert a PDF to Word or Excel so I can edit the file or merge and edit PDFs?
How do I use Adobe Acrobat Pro?
Adobe Acrobat is freezing when opening and scrolling down PDF files and switching to the application
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Printing & Scanning
How do I use Printix for printing?
Where has the Printix printer icon gone / what is this TA icon?
How do I sign into a Ricoh printer with a door card or Printix ID code?
How do I use Printix to hold / lock a print so I can release it later when I'm at the Ricoh printer?
Where is my Scan?
My document is printing out on A3 paper only, how do I change it to A4?
I cannot print to the printers at Holywell Lodge
I cannot connect to a home printer or another printer outside of the office from my diocesan Windows computer
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Security & Data Protection
GDPR Training
How do I reset or change my Microsoft 365 password and multi-factor authentication (MFA / 2FA)?
How can I securely share information like a password with somebody else?
Can I access my diocesan account and will my diocesan SIM card work abroad?
How do I add and manage MFA on my Adobe account?
How do I add and manage MFA on my LastPass account?
How do I add and manage MFA on my Amazon Business account?
What is single sign-on (SSO) for Canva and how do I link my Canva account to my diocesan Microsoft 365 account?
I can't sign into my personal Google account in Google Chrome on my diocesan computer
How do I manually update Google Chrome?
How do I setup MFA and login on BreatheHR?
How do I use Oracle Authenticator on a Windows Computer?
Can I have a multi-factor / 2-factor authentication (MFA / 2FA) app on my computer instead of a phone?
How do I add and manage MFA on the diocesan database?
Can I use multiple devices for authenticator app MFA/2FA codes when signing into a website or cloud service?
Approved Cloud Services [link to article]
When I go to my diocesan Microsoft emails, OneDrive, SharePoint or other Microsoft apps in an internet browser, I'm logged in with my personal account or another account instead
I've forgotten or don't know my diocesan google password / I can't create a google account or verify my diocesan email address
What is my diocesan AppleID, Canva, Google, IT Knowledge Base, Microsoft and Printix account username and password?
How do I setup MFA for my Microsoft 365 account?
My Authenticator app codes for MFA / 2FA do not work or show an error
How do I create a Dashlane account and migrate passwords from LastPass and internet browsers and how do I use Dashlane?
Password best practices for creating, storing and sharing account passwords
Where is the pound £ key for voice call multi-factor authentication (MFA) on Microsoft 365 accounts?
Am I allowed to automatically forward my emails to an external address and store files on personal devices?
I cannot create an Adobe, Apple, Dropbox or Google account with my diocesan email address. I do not receive a verification code.
How to enable 2FA on MyConcern
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SharePoint & OneDrive
What's the difference between OneDrive and SharePoint?
How do I use SharePoint and OneDrive?
How do I restart the OneDrive app on my Windows Computer?
How do I access the Staff SharePoint library?
How do I sync a SharePoint library to my Windows Computer?
How do I stop syncing a SharePoint library to my Windows Computer?
How do I store SharePoint or OneDrive files offline and free up space?
What do the OneDrive and SharePoint sync status icons mean in Windows File Explorer?
How do I fix files not opening/syncing or sync errors in OneDrive or SharePoint on Windows?
How do I see who has permission to view or edit a file or folder in SharePoint or OneDrive?
How do I share a file or folder on SharePoint and OneDrive to a colleague or external user?
I cannot share a file or folder to somebody in SharePoint or the person is not listed
How do I find an existing anyone share link and change a share link password in SharePoint or OneDrive?
The shared link I received for a file or folder does not work, how can I get access?
How do I restore a previous version of a file or a deleted file in OneDrive or SharePoint?
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Staff
Where can I access BreatheHR for leave, sickness, training, staff documents and PDRs (includes password reset)
How do I upload documents on BreatheHR?
How do I access the Sign In App on my phone?
Where is the IT Handbook for Staff?
How do I get a vehicle parking permit for Holywell Lodge and how do I find out the owner of a vehicle that is blocking me in?
How do I book a hot desk at Holywell Lodge using the Sign In app?
How do I set my work hours and location in Outlook and Microsoft Teams?
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Teams
Teams Training: Beginner's Guide
Teams Training: Approvals app
Teams Training: Breakout Rooms
Teams Training: Captions & Translations
Teams Training: Channels
Teams Training: Channels Missing
Teams Training: Chat
Teams Training: Devices
Teams Training: Do Not Disturb & Priority Access
Teams Training: Join a Meeting
Teams Training: Join a Team as a Guest
Teams Training: Meeting Types
Teams Training: Notifications by Email
Teams Training: Outlook Teams Links
Teams Training: Polls
Teams Training: Recording
Teams Training: Restarting Teams Apps
Teams Training: Schedule Meetings
Teams Training: Screen Share
Teams Training: Spotlight
Teams Training: Start App Automatically
Teams Training: Town Hall (Live Event)
Teams Training: Transcriptions
Teams Training: Troubleshooting
Teams Training: Viewing Chats, Teams and Channels
Teams Training: Waiting Room / Lobby
Teams Training: Web Version
Teams Training: Webinars
Teams Training: Whiteboard
See more
Teams Phone
Teams Phone: Beginner's Guide
Teams Phone: Audio Devices
Teams Phone: Call Groups and Delegates
Teams Phone: Call Queues / Hunt Groups
Teams Phone: Do Not Disturb
Teams Phone: Forwarding Calls
Teams Phone: Make & Receive Calls
Teams Phone: Merge Calls
Teams Phone: No Answer Settings
Teams Phone: Numbers
Teams Phone: Receiving Calls Troubleshooting
Teams Phone: Ring Speakers and Headset
Teams Phone: Transfer Calls to Another Device
Teams Phone: Transfer Calls to Another Person
Teams Phone: Transfer Mobile Calls to Teams
Teams Phone: Voicemail
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Video Conferencing
How do I use Zoom?
I cannot login to Zoom because I do not have a verification code
How do I add and manage MFA on Zoom?
How do I prevent "Zoom bombing" - having uninvited visitors to your Zoom meeting?
I cannot hear any sound from my computer speakers or headset and how do I switch the sound output on a Windows computer, in Microsoft Teams and Zoom?
My microphone isn't working and how do I switch the microphone input on a Windows computer, in Microsoft Teams and Zoom?
My webcam isn't working and how do I switch to another camera on a Windows computer, in Microsoft Teams and Zoom?
How do I record in Zoom and find the video file after the meeting?
How do I open a VTT / transcription file downloaded from Zoom or Microsoft Teams meetings?
How do I change the brightness of my camera in Microsoft Teams and Zoom?
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