IT Knowledge Base

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IT Knowledge Base

Devices

Devices

Computers, Mobiles, Tablets, Monitors and Office Phones etc

All Devices

Cyber Essentials - Home Office - Router Security

My diocesan laptop, iPhone or iPad is lost or has been stolen, what do I do?

My diocesan laptop, iPhone, iPad or perhiperal device is damaged or broken, what do I do?

What is the Guest WiFi password at Holywell Lodge? (link to private article)

What is the diocesan personal device usage policy?

How do I take a screenshot on any device?

Can I borrow equipment like projectors, screens, cameras etc to use at a meeting or event?

The internet is not working or WiFi is disabled or in airplane / flight mode

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Computer

How can I best look after my laptop?

My laptop is too hot or the fan is too loud. How do I control the fan on my Dell laptop computer?

External monitor screen not displaying when docked or showing the same picture or showing incorrectly

How to set up multiple monitors on Windows

My wireless keyboard and/or mouse is not working correctly

How do I record steps to reproduce a problem on a Windows computer?

How do I connect to the VPN for the People Database and Fixflo on a Windows computer?

How do I access the People Database on a Windows computer?

The arrow keys are moving an Excel worksheet up down left and right instead of moving to another cell. How do I disable or enable scroll lock on a Windows computer?

How do I connect my Windows Computer to my home or other WiFi?

How do I restart my Windows computer?

My computer has frozen, how do I force it to restart?

How do I force close a misbehaving or frozen programme on Windows?

How do I create a shortcut on my desktop on a Windows Computer?

How do I pin an app to my taskbar on a Windows Computer?

How do I reset my computer password?

I can't sign in with my diocesan Microsoft 365 email account on my personal Windows or Mac computer

Keyboard shortcuts are no longer working, eg. CTRL+D in Excel

My apps and shortcuts are missing from my desktop home screen

Can I install Google Chrome on my diocesan computer and sign in to sync passwords, bookmarks and history?

Can I install software and applications on my diocesan computer myself?

I have accidentally enabled Ease of Access High Contrast on my Windows computer, how do I toggle this off and on?

How do I make text bigger or smaller in Windows?

How do I import bookmarks, passwords and browsing history from Google Chrome to Microsoft Edge?

I am getting popup notifications in Google Chrome from a website, how do I stop them?

How do I enable, configure or disable Ease of Access on a Windows computer?

How do I browse Microsoft Edge InPrivate or Google Chrome in Incognito Mode?

How do I lock my screen when I leave my desk

How do I enable the on-screen keyboard in Windows?

I cannot connect my Pebble keyboard to my computer via bluetooth

How do I control my Windows computer using my voice and dictate in applications?

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iPhone & iPad

What is iMessage, why am I being asked to sign in with an Apple ID and how do I enable or disable iMessages?

How do I backup messages on an Apple iPhone?

Where can I find the Three mobile network coverage checker and network status map?

My mobile number has transferred to a new SIM card in a new iPhone but I'm still getting text / iMessage messages on the old iPhone

How do I enable WiFi Calling on an iPhone?

How do I enable or disable call forwarding on an Apple iPhone?

How do I forward and share messages on an Apple iPhone?

My iPhone is making no noise when I receive a call or message. How do I turn off silent mode and turn it back on to ring?

What are the details of the Three Mobile tariff on my diocesan iPhone or iPad?

How do I setup my new diocesan iPhone or iPad?

How do I turn off and turn on my iPhone or iPad?

What is the Exchange account on my diocesan iPhone or iPad and why is it prompting me for my password?

The Apple App Store is missing from my diocesan iPhone / iPad, how can I install apps?

How do I update my iPhone or iPad?

How do I setup face ID on my iPhone or iPad?

How do I change my passcode on the iPhone or iPad?

How do I setup touch ID on my iPhone or iPad?

How do I force close a misbehaving or frozen app on an iPhone or iPad?

iPhone / iPad apps are not updating on my diocesan device

How do I call Three voicemail and manage voicemail on my diocesan mobile phone?

Why can I not make calls, send text / picture messages on my diocesan mobile phone?

How do I transfer Apple iMessages and text messages from one iPhone to another?

How do I use my diocesan iPhone?

My diocesan iPhone or iPad is not working properly

How do I upload photos taken on my diocesan iPhone / iPad and open them on my diocesan computer?

How do I upload and share a file stored on my iPhone or iPad?

How do I share my iPhone's mobile internet connection with my diocesan computer?

My iPhone or iPad home screen icons are magnified, how do I disable or enable magnification?

How do I add and remove mobile numbers from my Apple ID?

How do I update my Samsung Mobile or Tablet device?

How do I change the SIM card in my iPhone or iPad?

How do I disable or enable mobile data on my iPhone or iPad and see usage?

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Meeting Room Equipment

I cannot connect my laptop to a projector, there is no signal available or it is showing a black screen

How do I use the IT equipment in the boardroom and meeting rooms at Holywell Lodge?

How do I put a file on the boardroom & X5 Screen meeting room computers ready for my meeting?

How do I send a Microsoft Teams link to the Boardroom or meeting room computers?

What is the password for the boardroom & X5 Screen computers? (link to private article)

How to use the boardroom Hearing Loop

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Printers

How do I sign into a Ricoh printer with a door card or Printix ID code?