---
title: I cannot connect to a home printer or another printer outside of the office from my diocesan Windows computer
description: Connecting to a printer on your home network / WiFi and other locations
---

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# I cannot connect to a home printer or another printer outside of the office from my diocesan Windows computer

## Connecting to a printer on your home network / WiFi and other locations

By default all non-office network (ethernet and WiFi) connections are classed as 'Public' which means you won't be able to see other devices on the network you're on, including printers.

1. [**Raise a support ticket**](https://help.stalbansdiocese.org/kb-tickets/new?hsLang=en) and the IT Team will change your network classification to 'Private' if appropriate.
2. Add a printer as normal:  
   **[Add a printer or scanner in Windows](https://support.microsoft.com/en-us/windows/add-a-printer-or-scanner-in-windows-14d9a442-0bcb-e11c-7a6c-63f00efae79f#ID0EBD=Windows_11)**
3. If it asks you for administrator credentials during setup or you'd like the manufacturer's software to be installed, please contact the IT Team through a support ticket.

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