External monitor screen not displaying when docked or showing the same picture or showing incorrectly

Please work through the possible solutions below

1. For laptops select the F8 key (or fn+F8) to bring up the screen options. Select extend or duplicate.
   1. Alternatively, right-click on the desktop > Display settings / Start > type 'Display settings' and select
   2. Choose extend or duplicate in the display settings.
2. Ensure the monitor is on, the cables are connected and the monitor is showing the correct source (typically USB-C, HDMI or DVI).
3. Remove and reconnect the USB-C cable to the dock.
4. If available, try another external monitor. If this works, the issue might be the first external monitor.
5. Press Win+Ctrl+Shift+B to restart your computer's graphics
6. Restart your computer and try again

Related Links

How to set up multiple monitors on Windows >