--- title: External monitor screen not displaying or showing the same picture or showing incorrectly description: Please work through the possible solutions below --- [Skip to content](https://help.stalbansdiocese.org/external-monitor-screen-not-displaying#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Devices](https://help.stalbansdiocese.org/devices?hsLang=en) 3. [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) # External monitor screen not displaying or showing the same picture or showing incorrectly ## Please work through the possible solutions below > *When an external monitor is not showing it's typically either because the screen is not on, the cables are not plugged in, the input source is incorrect or a dock is faulty (if used)* **Warning**: Do not update graphics drivers yourself. Raise a support ticket if you cannot resolve the issue using the troubleshooting steps below. - ***[YouTube: How To Fix Second Monitor Not Detected in Windows 11 (PC & Laptop) \>](https://www.youtube.com/watch?v=puC28uNHVoE)*** ### Troubleshooting Steps 1. For laptops select the F8 key (or fn+F8) to bring up the screen options. Select extend or duplicate. 1. Alternatively, right-click on the desktop \> select **Display settings** 1. or ![windows-icon-16-png-1](https://help.stalbansdiocese.org/hs-fs/hubfs/windows-icon-16-png-1.png?width=16&height=16&name=windows-icon-16-png-1.png) Windows Start \> type **Display settings** and select 2. Choose extend or duplicate in the display settings. 2. Ensure the monitor is powered on. There might be a light on the monitor to indicate it's on. 1. If you're not sure or it's on already and not working, turn off and on using the button on the monitor or by unplugging. 3. Ensure the cables are connected securely. 4. Remove and reconnect the USB-C cable from the dock or HDMI cable from the laptop. 1. If you have another USB-C port on your computer try the cable in that port instead. 5. If using a docking station, try connecting an HDMI cable directly from the laptop to the monitor to narrow down the issue to the monitor or the dock. 1. The cable from the monitor to the dock might be an HDMI cable you can use. 2. Not all monitors have an HDMI input. Please raise a support ticket if you require the correct cable. 6. Like TVs, monitors can have multiple inputs and it may not have switched over automatically. Ensure the monitor is showing the correct input source that is connected to your computer or dock. Typically USB-C, HDMI, Display Port (DP) or DVI. 1. Most monitors have physical buttons on them to switch sources. 7. Restart your computer and try again. 8. If available, try another external monitor. If this works, the issue might be the first external monitor. 9. Press Win+Ctrl+Shift+B to restart your computer's graphics --- ### Related Links **[How to set up multiple monitors on Windows \>](https://help.stalbansdiocese.org/how-to-set-up-multiple-monitors-on-windows?hsLang=en)** - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans