How do I add and manage MFA on Zoom?

Secure your Zoom account with multi-factor authentication / two-step verification

Contents

• What is multi-factor authentication (MFA) or two-step verification (2FA)?
• How to setup multi-factor authentication (MFA) on Zoom?
• Zoom Support: How to edit your 2FA setup (user) >

OPTION 1 - AUTHENTICATION APP

1. Choose Authentication App
2. A QR Code will display.
   1. If you're using an authenticator app on a computer, select I can't scan this QR code
      
3. Open the authenticator app on your mobile phone or computer.
4. Add a new account to the authenticator app.
   1. For mobiles, scan the QR Code shown on the Zoom webpage.
   2. For computers, enter the Secret Key shown on the Zoom webpage.
      
5. Enter the code generated by the authenticator app into the Zoom webpage.
   1. The code will change every 30 seconds so if the code you enter doesn't work, ensure you are using the current one displayed in the authenticator app.
6. Select Verify
   

OPTION 2 - SMS

1. Choose SMS
2. Under Country Code type United Kingdom (+44) and select.
3. Under Phone enter a phone number that can receive text messages
4. Select Send Code
5. A code from Zoom will be sent to your phone in a text message.
6. Enter the code from the text message into the Zoom webpage.
7. Select Verify
   

Single-Use Recovery Codes

Once setup is complete, 12 single-use recovery codes will be displayed as a backup. Copy, download and/or print these codes and store in a safe place.

For futher help on setting up MFA for Zoom please visit:

Zoom Support: How to set up 2FA (user) >

For changing your MFA method please see:

How to edit your 2FA setup (user) >