Software & Services
How to guides on using software and services
Artificial Intelligence (AI)
Calendars & Tasks
- What is Microsoft Loop and how do I use it for project management?
- How to externally share Microsoft Loop Workspaces, Pages and Components
- What apps can I use to manage individual and team tasks, lists and set goals?
- How do I view and import the diocesan fixed diary dates calendar to my own calendar?
- What is the best tool for scheduling meetings with other people?
- How do I move multiple calendar appointments to another calendar?
- How do I make all Outlook calendar appointments or tasks private by default?
- How do I share my calendar, view my colleague's calendar, and add a shared or room calendar in Outlook?
- My diocesan calendar appointments are not syncing
- How do I vote in a Microsoft Scheduling Poll?
- How to mark calendar appointments as busy or free
- How do I use Microsoft Bookings to provide self-service appointment scheduling?
- When trying to update or cancel a calendar meeting item I get the message "One or more items in the folder you synchronised do not match"
- How do I delete a plan in Microsoft 365 Planner?
- I cannot delete a calendar in Outlook desktop and Outlook crashes when I select the calendar
CMS & Database
- How do I sign into and use the CMS Portal?
- How do I reset my diocesan database / online portal password?
- Accessing the Diocesan Database
- I can't log into the database
- How do I get access to the Church Times / Crockfords as a member of staff?
- Why are clergy/PTO's not showing on the Klipfolio dashboards?
- The diocesan database and online portal showing a blank white page
Emails
- Outlook: Email best practices
- What is a shared mailbox and how do I use one?
- Outlook has disabled an add-in what should I do?
- My emails or email folders are missing in Outlook, where are they?
- My mailbox is big and making Outlook slow to load. How can I quicken Outlook by reducing my mailbox size and using an Online Archive or auto delete old emails?
- Outlook Desktop is slow / I cannot view or search for old emails in Outlook Desktop
- Why has my email bounced back saying it has not been delivered?
- I'm getting lots of spam / junk emails or am not receiving an email I'm expecting, what can I do?
- Emails have not sent and are stuck in my Outbox in Outlook Desktop
- How do I view and add a shared mailbox to Outlook on the Web?
- How can I set an out of office message for a shared mailbox?
- New emails are not syncing or appearing immediately in Outlook desktop
- Outlook opens web links in Microsoft Edge
- How do I use Outlook on the Web mail rules to tidy my mailbox?
- How do I create a contact group in Outlook Desktop
- I cannot add, remove or edit a shared or room calendar that I have permission for in Outlook Desktop
- How do I mail merge with attachments, custom subject & CC / BCC using Word, Excel & Outlook?
- Can I retrieve emails sent to an email address that no longer exists?
- Outlook desktop has a message saying the OST file is in use and cannot be opened
- How do I create and add a signature to emails in Outlook?
- How do I add a shared mailbox to the Outlook mobile app?
- Phishing Email Tips
- How do I mail merge to send emails from a contact list in Excel?
- How do I set an out of office message to automatically reply in Outlook?
- How do I update Outlook Desktop's Offline Global Address List to reflect recent changes?
- How do I save email replies automatically in the same email folder as the original message?
- How do I recall an email message that I've sent?
- Outlook desktop is no longer showing status icons on colleague's names
- Outlook Desktop is auto-completing an incorrect email address or name in the To / CC / BCC fields in a new email message
- How do I send an email from a shared mailbox address, distribution list or another email address?
- What is an email alias and how do I send from it?
- My email to a colleague has bounced back saying undeliverable
- I can't send an email because the attachment is too big or the download has failed
- How do I move emails or a folder in Outlook to another mailbox and how to resolve error "Cannot move the items"
- How to add a PST file to Outlook Desktop
- How do I show or hide the Reading Panel in Outlook Desktop and mark an email as read or unread
- How do I create an email template to use in Outlook Desktop
- How to reset the Outlook app on iPhone and iPad
Files
- How do I change the default programme that opens a file or link type on a Windows computer?
- How do I compare 2 Word documents?
- I cannot preview documents when selecting them in Windows File Explorer
- What is the ribbon in Microsoft 365 apps, how do I show and change the ribbon layout and find hidden buttons?
- How to show, hide and customise the Quick Access Toolbar in Microsoft desktop apps like Outlook, Word, Excel and PowerPoint etc.
- How do I change the default font in the Microsoft Office 365 apps?
- How do I create printed handouts from a PowerPoint presentation or export them to Word?
- How do I reduce the size of a PowerPoint presentation or Word document?
- Microsoft 365 / Office is saying Product Deactivated and most features will be disabled
- How do I open a Pages, Numbers and Keynote file (Apple's iWork) and convert to a Microsoft Office or PDF format?
- I have exported a report from the People Database, how do I move or copy the exported file onto my computer?
- How do I draw or write in Microsoft Office with a digital pen?
- How do I reduce an image file size?
- What are HEIC photo files, how do I open them in Windows and how do I change my iPhone or iPad to save photos as a JPG instead?
- Is there video editing software I can use to create videos?
- How do I install the Affinity app on my diocesan computer or Affinity Designer 2, Affinity Photo 2 and Affinity Publisher 2 apps on my iPad and sign in with my diocesan Canva account?
- How do I dictate on my diocesan iPhone or iPad and save the audio file to my OneDrive?
- How do I combine multiple PowerPoint files into one file?
- How do I transcribe Audio to Text in Microsoft Word?
- What is Microsoft Sway?
- How do I insert frequently used images, logos, signatures and text snippets into Microsoft Word by using Quick Parts?
- I cannot open a PDF portfolio
- When pasting or inserting an image into Microsoft Word the picture is not showing properly
- I cannot open downloaded office files in Microsoft Edge
Meetings
- How to use Presenter View in Powerpoint
- How do I access the Diocesan Meetings Portal?
- How do I manage a meetings group in the diocesan meetings portal?
- How do I use the meeting room equipment at Holywell Lodge?
- How to use the boardroom Hearing Loop
- What is the password for the WMD Screen Computer in the Large Meeting Room? (link to private article)
- I cannot connect my laptop to a projector, there is no signal available or it is showing a black screen
- How to get connected to projectors in churches
- How do I sign into Cademy.io with my diocesan Google account?
Finance
Forms
- How do I use Microsoft Forms to create surveys, questionnaires and data collection?
- How do I copy or duplicate a Microsoft Form and create a template?
- How to use branching in Microsoft Forms
- How do I add an Upload File field in Microsoft Forms?
- How do I collaborate with a colleague on a Microsoft Form?
- How do I transfer ownership of a Microsoft Form to multiple people?
- How do I get email notifications from Microsoft Forms to a different email address?
- My Microsoft Form Responses Excel spreadsheet is no longer receiving updates from the form
- Can I use Google Forms to collect data?
PDFs
- In Microsoft Edge, how do I open PDFs in Adobe Acrobat or Foxit PDF Editor instead of Edge in Windows?
- How do I create an A5 Booklet PDF file from an A4 document?
- How do I save a document or email as a PDF?
- How do I edit, extract, merge, password protect and compress PDF files and convert a PDF to Word or Excel?
- How to use Foxit PDF Editor
- How do I use Adobe Acrobat Pro?
- Adobe Acrobat is freezing when opening and scrolling down PDF files and switching to the application
- My Adobe subscription is not recognised even though I am signed in with my correct Adobe ID email address
Printing & Scanning
- How do I use Printix for printing?
- How do I use Printix to hold / lock a print so I can release it later when I'm at the Ricoh printer?
- How do I sign into a Ricoh printer with a door card or Printix ID code?
- My document is printing out on A3 paper only, how do I change it to A4?
- I cannot print to the office printers
- Where is my Scan?
- I cannot connect to a home printer or another printer outside of the office from my diocesan Windows computer
- How do I scan a document using my mobile phone?
- How to scan using Printix Capture
Security & Data Protection
- This website is blocked by your organisation
- How do I add two factor authentication to my HCOMS account?
- GDPR Training
- How do I reset or change my Microsoft 365 password and multi-factor authentication (MFA / 2FA)?
- How can I securely share information like a password with somebody else?
- How do I add and manage MFA on my Adobe account?
- How do I add and manage MFA on my Amazon Business account?
- What is single sign-on (SSO) for Canva and how do I link my Canva account to my diocesan Microsoft 365 account?
- How do I manually update Google Chrome?
- How do I use Oracle Authenticator on a Windows Computer?
- Can I have a multi-factor / 2-factor authentication (MFA / 2FA) app on my computer instead of a phone?
- How do I add and manage MFA on the diocesan database?
- Can I use multiple devices for authenticator app MFA/2FA codes when signing into a website or cloud service?
- Approved Cloud Services [link to article]
- I've forgotten or don't know my diocesan google password / I can't create a google account or verify my diocesan email address
- What is my diocesan AppleID, Canva, Google, IT Knowledge Base, Microsoft and Printix account username and password?
- How do I setup MFA for my Microsoft 365 account?
- My Authenticator app codes for MFA / 2FA do not work or show an error
- How do I create a Dashlane account and migrate passwords from LastPass and internet browsers and how do I use Dashlane?
- Password best practices for creating, storing and sharing account passwords
- Where is the pound £ key for voice call multi-factor authentication (MFA) on Microsoft 365 accounts?
- I cannot create an Adobe, Apple, Dropbox or Google account with my diocesan email address. I do not receive a verification code.
- How to enable 2FA on MyConcern
- How do I clear my internet browser's cookies and cache?
- Why do I not have access to Google Docs, Google Drive, Google Maps and other Google services with my diocesan Google account?
- Managing passwords across subdomains in Microsoft Edge & Google Chrome
- Can I access my diocesan account and will my diocesan SIM card work abroad?
SharePoint & OneDrive
- What's the difference between OneDrive and SharePoint?
- How do I use SharePoint and OneDrive?
- How do I restart the OneDrive app on my Windows Computer?
- How do I access the Staff SharePoint library?
- How do I sync a SharePoint library to my Windows Computer?
- How do I stop syncing a SharePoint library to my Windows Computer?
- How do I store SharePoint or OneDrive files offline and free up space?
- What do the OneDrive and SharePoint sync status icons mean in Windows File Explorer?
- How do I fix files missing, not opening, not syncing or resolve sync errors in OneDrive or SharePoint on Windows?
- I cannot edit or access SharePoint files that I normally have access to
- How do I see who has permission to view or edit a file or folder in SharePoint or OneDrive?
- How do I share a file or folder on SharePoint and OneDrive to a colleague or external user?
- I cannot share a file or folder to somebody in SharePoint or the person is not listed
- How do I find an existing anyone share link and change a share link password in SharePoint or OneDrive?
- The shared link I received for a file or folder does not work, how can I get access?
- How do I restore a previous version of a file, find a deleted or missing file/folder in OneDrive or SharePoint or recover an unsaved file?
Staff
- What is Viva Engage and how do I manage notifications?
- How do I login on BreatheHR and setup MFA?
- How do I upload documents on BreatheHR?
- How do I get a vehicle parking permit for Holywell Lodge and how do I find out the owner of a vehicle that is blocking me in?
- What is the Sign In App and how do I view it on my computer, mobile and tablet?
- How do I book a hot desk at Holywell Lodge using the Sign In app?
- Where is the IT Handbook for Staff?
- How do I set my work hours and location in Outlook and Microsoft Teams?
Teams
- How do I use Microsoft Teams for online meetings?
- Teams Training: Beginner's Guide
- Teams Training: Attendance Reports
- Teams Training: Approvals app
- Teams Training: Breakout Rooms
- Teams Training: Captions & Translations
- Teams Training: Channels
- Teams Training: Channels Missing
- Teams Training: Chat
- Teams Training: Devices
- Teams Training: Do Not Disturb & Priority Access
- Teams Training: Join a Meeting
- Teams Training: Join a Meeting as a Guest
- Teams Training: Meeting Options
- Teams Training: Meeting Types
- Teams Training: Notes, Agendas and Tasks in Meetings
- Teams Training: Notifications by Email
- Teams Training: Outlook Teams Links
- Teams Training: Polls
- Teams Training: Presenting
- Teams Training: Q&A
- Teams Training: Recording
- Teams Training: Restarting Teams App
- Teams Training: Schedule Meetings, Co-Organizers and Presenter Roles
- Teams Training: Share Screen or Presentation & Shared Display Mode
- Teams Training: Screen Recording Video Making
- Teams Training: Spotlight
- Teams Training: Start App Automatically
- Teams Training: Teams - Join as a Guest
- Teams Training: Town Hall (Live Event)
- Teams Training: Transcriptions
- Teams Training: Troubleshooting
- Teams Training: Viewing Chats, Teams and Channels
- Teams Training: Waiting Room / Lobby
- Teams Training: Web Version
- Teams Training: Webinars
- Teams Training: Whiteboard
- A colleague is showing as Unknown User in Microsoft Teams rather than using their name
Teams Phone
- Teams Phone: Beginner's Guide
- Teams Phone: Audio Devices
- Teams Phone: Block Numbers
- Teams Phone: Call Groups and Delegates
- Teams Phone: Call Queues / Hunt Groups
- Teams Phone: Do Not Disturb
- Teams Phone: Forwarding Calls
- Teams Phone: Make & Receive Calls
- Teams Phone: Merge Calls
- Teams Phone: No Answer Settings
- Teams Phone: Numbers
- Teams Phone: Receiving Calls Troubleshooting
- Teams Phone: Ring Speakers and Headset
- Teams Phone: Transfer Calls to Another Device
- Teams Phone: Transfer Calls to Another Person
- Teams Phone: Transfer Mobile Calls to Teams
- Teams Phone: Voicemail
Video Conferencing
- I cannot start a new meeting or schedule a meeting in Zoom
- How do I use Zoom?
- I cannot login to Zoom because I do not have a verification code
- How do I add and manage MFA on Zoom?
- How do I prevent "Zoom bombing" - having uninvited visitors to your Zoom meeting?
- I cannot hear any sound from my computer speakers or headset and how do I switch the sound output on a Windows computer, in Microsoft Teams and Zoom?
- My microphone isn't working and how do I switch the microphone input on a Windows computer, in Microsoft Teams and Zoom?
- My webcam isn't working and how do I switch to another camera on a Windows computer, in Microsoft Teams and Zoom?
- How do I record in Zoom and find the video file after the meeting?
- How do I open a VTT / transcription file downloaded from Zoom or Microsoft Teams meetings?
- How do I change the brightness of my camera in Microsoft Teams and Zoom?