---
title: Devices | IT Help
description: Computers, Mobiles, Tablets, Monitors and Office Phones etc
---

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1. [IT Help](https://help.stalbansdiocese.org/)
2. [Devices](https://help.stalbansdiocese.org/devices)

# Devices

 Computers, Mobiles, Tablets, Monitors and Office Phones etc

## All Devices

- [My diocesan laptop, mobile or tablet is lost or has been stolen, what do I do?](https://help.stalbansdiocese.org/device-lost-stolen)
- [My diocesan laptop, iPhone, iPad, Android or peripheral device is damaged, broken, lost or stolen, what do I do?](https://help.stalbansdiocese.org/device-damaged-lost)
- [What is the Guest WiFi password at Holywell Lodge? (link to private article)](https://help.stalbansdiocese.org/what-is-the-wifi-guest-password-at-holywell-lodge-link-to-protected-article)
- [How do I take a screenshot on any device?](https://help.stalbansdiocese.org/how-do-i-take-a-screenshot-on-windows)
- [Can I borrow equipment like projectors, screens, cameras etc to use at a meeting or event?](https://help.stalbansdiocese.org/equipment-loans)
- [The internet is not working or WiFi is disabled or in airplane / flight mode](https://help.stalbansdiocese.org/my-internet-is-not-working)
- [How do I install apps and manage devices using the Company Portal, Play Store or Intune apps?](https://help.stalbansdiocese.org/company-portal)
- [Cyber Essentials - Home Office - Router Security](https://help.stalbansdiocese.org/cyber-essentials-home-office-router-security)
- [How can I access my emails, calendars and files in a web browser?](https://help.stalbansdiocese.org/office-online)

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## Computer

- [How can I best look after my laptop?](https://help.stalbansdiocese.org/how-can-i-best-look-after-my-laptop)
- [When I paste a link in Windows it shows the page title rather than the webpage address. How do I paste the URL instead?](https://help.stalbansdiocese.org/when-i-paste-a-link-in-windows-it-shows-the-page-title-rather-than-the-webpage-address.-how-do-i-paste-the-url-instead)
- [My laptop is too hot or the fan is too loud. How do I control the fan on my Dell laptop computer?](https://help.stalbansdiocese.org/computer-heat)
- [External monitor screen not displaying or showing the same picture or showing incorrectly](https://help.stalbansdiocese.org/external-monitor-screen-not-displaying)
- [How to set up multiple monitors on Windows](https://help.stalbansdiocese.org/how-to-set-up-multiple-monitors-on-windows)
- [My wireless keyboard and/or mouse is not working correctly](https://help.stalbansdiocese.org/wireless-keyboard-mouse)
- [How do I record steps to reproduce a problem on a Windows computer?](https://help.stalbansdiocese.org/how-do-i-record-steps-to-reproduce-a-problem-on-a-windows-computer)
- [How do I connect to the VPN for the People Database and Fixflo on a Windows computer?](https://help.stalbansdiocese.org/vpn-hl)
- [How do I access the People Database on a Windows computer?](https://help.stalbansdiocese.org/people-database)
- [The arrow keys are moving an Excel worksheet up down left and right instead of moving to another cell. How do I disable or enable scroll lock on a Windows computer?](https://help.stalbansdiocese.org/scroll-lock)
- [How do I connect my Windows Computer to my home or other WiFi?](https://help.stalbansdiocese.org/how-do-i-connect-my-windows-computer-to-wifi)
- [How do I restart or shutdown my Windows computer?](https://help.stalbansdiocese.org/how-do-i-restart-my-windows-computer)
- [My computer has frozen, how do I force it to restart?](https://help.stalbansdiocese.org/my-computer-has-frozen-how-do-i-restart-it)
- [How do I force close a misbehaving or frozen programme on Windows?](https://help.stalbansdiocese.org/how-do-i-force-close-a-misbehaving-programme)
- [How do I create a shortcut on my desktop on a Windows Computer?](https://help.stalbansdiocese.org/how-do-i-create-a-shortcut-on-my-desktop-on-a-windows-computer)
- [How do I pin an app to my taskbar on a Windows Computer?](https://help.stalbansdiocese.org/how-do-i-pin-an-app-to-my-taskbar-on-a-windows-computer)
- [How do I reset my computer password?](https://help.stalbansdiocese.org/reset-computer-password)
- [Keyboard shortcuts are no longer working, eg. CTRL+D in Excel](https://help.stalbansdiocese.org/keyboard-shortcuts-are-no-longer-working)
- [My apps and shortcuts are missing from my desktop home screen](https://help.stalbansdiocese.org/desktop-shortcuts)
- [Can I install Google Chrome on my diocesan computer and sign in to sync passwords, bookmarks and history?](https://help.stalbansdiocese.org/google-chrome-installation)
- [Can I install software and applications on my diocesan computer myself?](https://help.stalbansdiocese.org/can-i-install-software-and-applications-on-my-diocesan-computer-myself)
- [I have accidentally enabled Ease of Access High Contrast on my Windows computer, how do I toggle this off and on?](https://help.stalbansdiocese.org/high-contrast-theme)
- [How do I make text bigger or smaller in Windows?](https://help.stalbansdiocese.org/how-do-i-make-text-bigger-or-smaller-in-windows)
- [How do I import bookmarks, passwords and browsing history from Google Chrome to Microsoft Edge?](https://help.stalbansdiocese.org/chrome-to-edge-import)
- [I am getting popup notifications in Google Chrome from a website, how do I stop them?](https://help.stalbansdiocese.org/chrome-notifications)
- [How do I enable, configure or disable Ease of Access on a Windows computer?](https://help.stalbansdiocese.org/ease-of-access)
- [How do I browse Microsoft Edge InPrivate or Google Chrome in Incognito Mode?](https://help.stalbansdiocese.org/private-browsing-session)
- [How do I lock my screen when I leave my desk](https://help.stalbansdiocese.org/windows-lock-screen)
- [How do I enable the on-screen keyboard in Windows?](https://help.stalbansdiocese.org/on-screen-keyboard)
- [I cannot connect my Pebble keyboard to my computer via bluetooth](https://help.stalbansdiocese.org/pebble-keyboard-troubleshooting)
- [How do I control my Windows computer using my voice and dictate in applications?](https://help.stalbansdiocese.org/voice-control)
- [How do I make an audio recording from my microphone or computer's sound on my Windows computer?](https://help.stalbansdiocese.org/windows-audio-recording)
- [How to setup PIN & biometric sign-in on a Windows computer using Windows Hello](https://help.stalbansdiocese.org/windows-hello)
- [How do I use the function keys on my Windows laptop?](https://help.stalbansdiocese.org/windows-function-keys)
- [How Windows updates work on your computer](https://help.stalbansdiocese.org/windows-updates)
- [How do I change my default start pages in Microsoft Edge and Google Chrome?](https://help.stalbansdiocese.org/browser-start-pages)
- [How to use Web Sign-In for Windows](https://help.stalbansdiocese.org/windows-web-sign-in)
- [How do I enable do not disturb in Windows so I don't get any notifications when sharing my screen?](https://help.stalbansdiocese.org/windows-dnd)

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## iPhone, iPad & Android

- [What are the details of the Three Mobile tariff on my diocesan iPhone, iPad or Android mobile?](https://help.stalbansdiocese.org/three-mobile-tariff)
- [How do I setup my new diocesan iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-setup-my-iphone-or-ipad)
- [How do I turn off and turn on my iPhone, Google Pixel Phone or iPad?](https://help.stalbansdiocese.org/iphone-ipad-restart)
- [What is the Exchange account on my diocesan iPhone or iPad and why is it prompting me for my password?](https://help.stalbansdiocese.org/ios-exchange-account)
- [How do I update my iPhone, iPad or Google Pixel Phone?](https://help.stalbansdiocese.org/how-do-i-update-my-iphone-or-ipad)
- [How do I setup face ID on my iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-setup-face-id-on-my-iphone-or-ipad)
- [How do I change my passcode on the iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-change-my-passcode-on-the-iphone-or-ipad)
- [How do I setup touch ID on my iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-setup-touch-id-on-my-iphone-or-ipad)
- [How do I force close a misbehaving or frozen app on an iPhone or iPad?](https://help.stalbansdiocese.org/how-to-force-close-an-app-on-ios)
- [iPhone / iPad apps are not updating on my diocesan device](https://help.stalbansdiocese.org/iphone-or-ipad-apps-are-not-updating)
- [How do I call Three voicemail and manage voicemail on my diocesan mobile phone?](https://help.stalbansdiocese.org/how-do-i-call-voicemail-on-my-mobile)
- [Why can I not make calls, send text / picture messages on my diocesan mobile phone?](https://help.stalbansdiocese.org/why-can-i-not-make-calls-on-my-mobile-phone)
- [How do I transfer Apple iMessages and text messages from one iPhone to another?](https://help.stalbansdiocese.org/how-do-i-transfer-apple-imessages-from-one-iphone-to-another)
- [How do I use my diocesan iPhone?](https://help.stalbansdiocese.org/how-do-i-use-my-diocesan-iphone)
- [My diocesan iPhone or iPad is not working properly](https://help.stalbansdiocese.org/my-diocesan-iphone-or-ipad-is-not-working-properly)
- [How do I upload photos taken on my diocesan iPhone, iPad or Android device and open them on my diocesan computer?](https://help.stalbansdiocese.org/upload-photos-onedrive-ios)
- [How do I upload and share a file stored on my iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-upload-a-file-on-my-iphone-or-ipad)
- [How do I share my iPhone's mobile internet connection with my diocesan computer?](https://help.stalbansdiocese.org/iphone-wifi-hotspot)
- [My iPhone or iPad home screen icons are magnified, how do I disable or enable magnification?](https://help.stalbansdiocese.org/iphone-ipad-zoom)
- [How do I add and remove mobile numbers from my Apple ID?](https://help.stalbansdiocese.org/how-do-i-remove-my-number-from-my-apple-id)
- [How do I update my Samsung Mobile or Tablet device?](https://help.stalbansdiocese.org/how-do-i-update-my-samsung-device)
- [How do I change the SIM card in my iPhone or iPad?](https://help.stalbansdiocese.org/how-do-i-change-the-sim-card-in-my-iphone-or-ipad)
- [How do I disable or enable mobile data on my iPhone or iPad and see usage?](https://help.stalbansdiocese.org/how-do-i-disable-enable-mobile-data-on-my-iphone-or-ipad-and-see-usage)
- [An iPhone or iPad Microsoft app keeps closing with error "Org Data Removal..." or "Your organisation has a new policy..."](https://help.stalbansdiocese.org/ios-app-error-607)
- [How do I sync Outlook contacts to my diocesan mobile Contacts app?](https://help.stalbansdiocese.org/how-do-i-sync-outlook-contacts-on-my-diocesan-iphone)
- [What is iMessage, why am I being asked to sign in with an Apple ID and how do I enable or disable iMessages?](https://help.stalbansdiocese.org/what-is-apples-imessage)
- [How do I backup messages on an Apple iPhone?](https://help.stalbansdiocese.org/how-do-i-backup-messages-on-an-iphone)
- [Where can I find the Three mobile network coverage checker and network status map?](https://help.stalbansdiocese.org/where-can-i-find-the-mobile-signal-coverage-map)
- [My mobile number has transferred to a new SIM card in a new iPhone but I'm still getting text / iMessage messages on the old iPhone](https://help.stalbansdiocese.org/imessage-number-on-old-iphone)
- [How do I enable WiFi Calling on an iPhone?](https://help.stalbansdiocese.org/how-do-i-enable-wifi-calling-on-an-iphone)
- [How do I enable or disable call forwarding on an Apple iPhone?](https://help.stalbansdiocese.org/how-do-i-enable-or-disable-up-call-forwarding-on-an-apple-iphone)
- [How do I forward and share messages on an Apple iPhone?](https://help.stalbansdiocese.org/how-do-i-forward-and-share-messages-on-an-iphone)
- [My iPhone is making no noise when I receive a call or message. How do I turn off silent mode and turn it back on to ring?](https://help.stalbansdiocese.org/iphone-silent-mode)

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## Personal

- [What is the diocesan personal device usage policy?](https://help.stalbansdiocese.org/personal-device-policy)
- [How do I access my diocesan emails and files on a personal Windows computer?](https://help.stalbansdiocese.org/personal-devices-windows)
- [How do I access my diocesan emails and files on a personal Mac computer?](https://help.stalbansdiocese.org/personal-devices-mac)
- [How do I access my diocesan email, calendar and files on my personal mobile or tablet?](https://help.stalbansdiocese.org/personal-device-m365-access-requirements)
- [How do I view my diocesan calendar in Apple, Google, Samsung Calendar or another calendar app on a personal mobile device?](https://help.stalbansdiocese.org/how-do-i-view-my-diocesan-calendar-in-apple-mail-on-a-personal-mobile-device)
- [When I go to my diocesan Microsoft emails, OneDrive, SharePoint or other Microsoft apps in a web browser, I'm logged in with my personal account or another account instead](https://help.stalbansdiocese.org/microsoft-multiple-accounts)
- [Am I allowed to automatically forward my emails to an external address and store files on personal devices?](https://help.stalbansdiocese.org/data-protection)
- [How do I transfer files and photos from my personal iPhone or iPad to my work Windows computer](https://help.stalbansdiocese.org/apple-devices-app)
- [I can't sign into my personal Google account in Google Chrome on my diocesan computer](https://help.stalbansdiocese.org/i-cant-sign-into-google-chrome-with-my-personal-google-account)

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- [Communications](https://help.stalbansdiocese.org/communications#main-content)

    - [Branding](https://help.stalbansdiocese.org/communications#branding)
- [Devices](https://help.stalbansdiocese.org/devices#main-content)

    - [All Devices](https://help.stalbansdiocese.org/devices#all-devices)
    - [Computer](https://help.stalbansdiocese.org/devices#computer)
    - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices#iphone-ipad-android)
    - [Personal](https://help.stalbansdiocese.org/devices#personal)
- [Links](https://help.stalbansdiocese.org/links)
- [Software & Services](https://help.stalbansdiocese.org/software-services#main-content)

    - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services#artificial-intelligence-ai)
    - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services#calendars-tasks)
    - [CMS & Database](https://help.stalbansdiocese.org/software-services#cms-database)
    - [Emails](https://help.stalbansdiocese.org/software-services#emails)
    - [Files](https://help.stalbansdiocese.org/software-services#files)
    - [Meetings](https://help.stalbansdiocese.org/software-services#meetings)
    - [Finance](https://help.stalbansdiocese.org/software-services#finance)
    - [Forms](https://help.stalbansdiocese.org/software-services#forms)
    - [PDFs](https://help.stalbansdiocese.org/software-services#pdfs)
    - [Printing & Scanning](https://help.stalbansdiocese.org/software-services#printing-scanning)
    - [Security & Data Protection](https://help.stalbansdiocese.org/software-services#security-data-protection)
    - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services#sharepoint-onedrive)
    - [Staff](https://help.stalbansdiocese.org/software-services#staff)
    - [Teams](https://help.stalbansdiocese.org/software-services#teams)
    - [Teams Phone](https://help.stalbansdiocese.org/software-services#teams-phone)
    - [Video Conferencing](https://help.stalbansdiocese.org/software-services#video-conferencing)
- [Website](https://help.stalbansdiocese.org/website)
- [Contact](https://help.stalbansdiocese.org/contact)

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St Albans Diocesan IT Team

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