Devices
Computers, Mobiles, Tablets, Monitors and Office Phones etc
All Devices
- My diocesan laptop, iPhone or iPad is lost or has been stolen, what do I do?
- My diocesan laptop, iPhone, iPad or perhiperal device is damaged or broken, what do I do?
- What is the Guest WiFi password at Holywell Lodge? (link to private article)
- What is the diocesan personal device usage policy?
- How do I take a screenshot on any device?
- Can I borrow equipment like projectors, screens, cameras etc to use at a meeting or event?
- The internet is not working or WiFi is disabled or in airplane / flight mode
- The Microsoft Store is blocked / I cannot find the Apple App Store. How do I install apps and manage devices using the Company Portal, Play Store or Intune apps?
- Cyber Essentials - Home Office - Router Security
Computer
- How can I best look after my laptop?
- My laptop is too hot or the fan is too loud. How do I control the fan on my Dell laptop computer?
- External monitor screen not displaying when docked or showing the same picture or showing incorrectly
- How to set up multiple monitors on Windows
- My wireless keyboard and/or mouse is not working correctly
- How do I record steps to reproduce a problem on a Windows computer?
- How do I connect to the VPN for the People Database and Fixflo on a Windows computer?
- How do I access the People Database on a Windows computer?
- The arrow keys are moving an Excel worksheet up down left and right instead of moving to another cell. How do I disable or enable scroll lock on a Windows computer?
- How do I connect my Windows Computer to my home or other WiFi?
- How do I restart or shutdown my Windows computer?
- My computer has frozen, how do I force it to restart?
- How do I force close a misbehaving or frozen programme on Windows?
- How do I create a shortcut on my desktop on a Windows Computer?
- How do I pin an app to my taskbar on a Windows Computer?
- How do I reset my computer password?
- I can't sign in with my diocesan Microsoft 365 email account on my personal Windows or Mac computer
- Keyboard shortcuts are no longer working, eg. CTRL+D in Excel
- My apps and shortcuts are missing from my desktop home screen
- Can I install Google Chrome on my diocesan computer and sign in to sync passwords, bookmarks and history?
- Can I install software and applications on my diocesan computer myself?
- I have accidentally enabled Ease of Access High Contrast on my Windows computer, how do I toggle this off and on?
- How do I make text bigger or smaller in Windows?
- How do I import bookmarks, passwords and browsing history from Google Chrome to Microsoft Edge?
- I am getting popup notifications in Google Chrome from a website, how do I stop them?
- How do I enable, configure or disable Ease of Access on a Windows computer?
- How do I browse Microsoft Edge InPrivate or Google Chrome in Incognito Mode?
- How do I lock my screen when I leave my desk
- How do I enable the on-screen keyboard in Windows?
- I cannot connect my Pebble keyboard to my computer via bluetooth
- How do I control my Windows computer using my voice and dictate in applications?
- How do I make an audio recording from my microphone or computer's sound on my Windows computer?
- How to setup biometric sign-in on a Windows computer using Windows Hello
- How do I use the function keys on my Windows laptop?
- How Windows updates work on your computer
- How do I change my default start pages in Microsoft Edge and Google Chrome?
- How to use Web Sign-In for Windows
- How do I enable do not disturb in Windows so I don't get any notifications when sharing my screen?
iPhone, iPad & Android
- What are the details of the Three Mobile tariff on my diocesan iPhone or iPad?
- How do I setup my new diocesan iPhone or iPad?
- How do I turn off and turn on my iPhone, Google Pixel Phone or iPad?
- What is the Exchange account on my diocesan iPhone or iPad and why is it prompting me for my password?
- How do I update my iPhone, iPad or Google Pixel Phone?
- How do I setup face ID on my iPhone or iPad?
- How do I change my passcode on the iPhone or iPad?
- How do I setup touch ID on my iPhone or iPad?
- How do I force close a misbehaving or frozen app on an iPhone or iPad?
- iPhone / iPad apps are not updating on my diocesan device
- How do I call Three voicemail and manage voicemail on my diocesan mobile phone?
- Why can I not make calls, send text / picture messages on my diocesan mobile phone?
- How do I transfer Apple iMessages and text messages from one iPhone to another?
- How do I use my diocesan iPhone?
- My diocesan iPhone or iPad is not working properly
- How do I upload photos taken on my diocesan iPhone / iPad and open them on my diocesan computer?
- How do I upload and share a file stored on my iPhone or iPad?
- How do I share my iPhone's mobile internet connection with my diocesan computer?
- My iPhone or iPad home screen icons are magnified, how do I disable or enable magnification?
- How do I add and remove mobile numbers from my Apple ID?
- How do I update my Samsung Mobile or Tablet device?
- How do I change the SIM card in my iPhone or iPad?
- How do I disable or enable mobile data on my iPhone or iPad and see usage?
- An iPhone or iPad Microsoft app keeps closing with error "Org Data Removal..." or "Your organisation has a new policy..."
- How do I sync Outlook contacts to my diocesan mobile Contacts app?
- What is iMessage, why am I being asked to sign in with an Apple ID and how do I enable or disable iMessages?
- How do I backup messages on an Apple iPhone?
- Where can I find the Three mobile network coverage checker and network status map?
- My mobile number has transferred to a new SIM card in a new iPhone but I'm still getting text / iMessage messages on the old iPhone
- How do I enable WiFi Calling on an iPhone?
- How do I enable or disable call forwarding on an Apple iPhone?
- How do I forward and share messages on an Apple iPhone?
- My iPhone is making no noise when I receive a call or message. How do I turn off silent mode and turn it back on to ring?