Get help from the Diocesan IT Team
View known issues and raise a support ticket for St Albans Diocesan staff, associates and Bishop offices.
Known Issues
1. Post Room2 Ricoh Printer: Cannot fold/print booklets. Other printing works OK. For booklet printing please use the HL 1st Floor Ricoh printer until this issue is resolved.
2. Teams error "...trouble loading your messages...": Follow these steps to resolve:
3. Database to CMS migration: To access CMS you need to register yourself. Access requests are manually approved during IT support hours: How do I sign into and use the CMS Portal? >
- CMS should be used for everything now apart from DAC faculty applications. Any changes made in the old database will be lost.
4. Holywell Lodge email distribution list: Emails are being moderated by the IT Team to prevent large attached photographs and files from unnecessarily filling up our mailboxes. Please use Viva Engage - Diocesan Staff if you wish to share news and images with colleagues.
Before you Raise a Ticket
1. Have you checked our knowledge base first?
2. Have you tried turning the device off/on or closing/re-opening the programme/file?
3. Is it a known issue? Check above >
4. For meeting room equipment at Holywell Lodge read this article >