---
title: Get help from the Diocesan IT Team
description: View known issues and raise a support ticket for St Albans Diocesan staff, associates and Bishop offices.
---

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1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en)
2. [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

# Get help from the Diocesan IT Team

## View known issues and raise a support ticket for St Albans Diocesan staff, associates and Bishop offices.

<https://help.stalbansdiocese.org/External%20monitor%20screen%20not%20displaying%20when%20docked%20or%20showing%20the%20same%20picture%20or%20showing%20incorrectly>

### **🐞Known Issues**

**1. Spam and silent phone calls**: [Please read our post about this on Engage \>](https://engage.cloud.microsoft/main/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiNDA1ODE0Mzg4NTgwMzUyMCJ9?trk_copy_link=V2)

**2. Microsoft Edge Searching:** The search engine has been removed by an update causing no search results when you search in Microsoft Edge's address bar (omnibox). A fix has been deployed but if you haven't received it yet you will need to select a search engine in Edge Settings. See:

- **[How to set your search engine in Microsoft Edge \>](https://help.stalbansdiocese.org/edge-search?hsLang=en)**

 

 

- [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content)

    - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding)
- [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content)

    - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices)
    - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer)
    - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android)
    - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal)
- [Links](https://help.stalbansdiocese.org/links?hsLang=en)
- [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content)

    - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai)
    - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks)
    - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database)
    - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails)
    - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files)
    - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings)
    - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance)
    - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms)
    - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs)
    - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning)
    - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection)
    - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive)
    - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff)
    - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams)
    - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone)
    - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing)
- [Website](https://help.stalbansdiocese.org/website?hsLang=en)
- [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

[![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en)

St Albans Diocesan IT Team

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