---
title: How do I view, amend or cancel a support ticket I have already raised?
description: Use My Tickets to view the status of the support tickets you have raised with the IT Team. You can also add more information or cancel the ticket here. You do not need to create another ticket.
---

[Skip to content](https://help.stalbansdiocese.org/how-do-i-amend-or-cancel-a-support-ticket-i-have-already-raised#main-content)

English

Show submenu for translations

[![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en)

- [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new)
- [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view)
- [🧠Knowledge Base](https://help.stalbansdiocese.org/)

Open main navigation

Close main navigation

- [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new)
- [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view)
- [🧠Knowledge Base](https://help.stalbansdiocese.org/)
- English
  
  Show submenu for translations
- [My Tickets](https://help.stalbansdiocese.org/tickets-view)

[My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en)

 How can we help?

- There are no suggestions because the search field is empty.

1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en)
2. [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

# How do I view, amend or cancel a support ticket I have already raised?

## Use My Tickets to view the status of the support tickets you have raised with the IT Team. You can also add more information or cancel the ticket here. You do not need to create another ticket.

[**My Tickets**](https://help.stalbansdiocese.org/tickets-view?hsLang=en)

- Under the original ticket, add more information in 'Write a response...' and/or attach files and press 'Send'.
- If you wish to **cancel** because you have already resolved your ticket, just write a quick note to this effect in 'Write a response...' and we will close the ticket for you. 
    - If you have time, please share how you resolved your issue for our records. It may also help us solve the same issue for others.

- [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content)

    - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding)
- [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content)

    - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices)
    - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer)
    - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android)
    - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal)
- [Links](https://help.stalbansdiocese.org/links?hsLang=en)
- [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content)

    - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai)
    - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks)
    - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database)
    - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails)
    - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files)
    - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings)
    - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance)
    - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms)
    - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs)
    - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning)
    - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection)
    - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive)
    - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff)
    - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams)
    - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone)
    - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing)
- [Website](https://help.stalbansdiocese.org/website?hsLang=en)
- [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

[![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en)

St Albans Diocesan IT Team

Copyright © 2026, Diocese of St Albans