---
title: How do I contact the IT Team and raise a support ticket?
description: Please help us to help you by using the following resources...
---

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- [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new)
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- [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new)
- [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view)
- [🧠Knowledge Base](https://help.stalbansdiocese.org/)
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[My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en)

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1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en)
2. [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

# How do I contact the IT Team and raise a support ticket?

## Please help us to help you by using the following resources...

**1. Knowledge Base**

**[www.stalbansdiocese.org/help](https://www.stalbansdiocese.org/help)**

To help the IT Team manage questions and issues we have provided a knowledge base containing how to guides, frequently asked questions and common issues.

Please check the knowledge base first to see your question or issue has already been answered.

 

**2. Support Tickets**

**[www.stalbansdiocese.org/help/tickets/new](https://www.stalbansdiocese.org/help/tickets/new)**

Raise a new support ticket if you cannot find your answer in the knowledge base or there is no reported issues with your service.

For help with IT for **meetings** use our **[booking form](https://outlook.office365.com/owa/calendar/ITHelp@stalbans.anglican.org/bookings/s/ICR234W4V0-3eSwQj5i8_g2)** instead. Please book at least 24 hours in advance.

 

**3. My Tickets**

**[www.stalbansdiocese.org/help/tickets](https://www.stalbansdiocese.org/help/tickets)**

Track the status and follow-up on support tickets you've already raised.

 

**4. Phone or In Person at Holywell Lodge**

[**01727 615624**](tel:01727615624)

For all IT support questions and issues we ask that you use the knowledge base and support tickets rather than contacting us directly unless you cannot access these resources because you have no internet or your device won't start. In which case call the IT Team or see them in person at Holywell Lodge.

**[Why must I use the IT Support Ticketing System?](https://help.stalbansdiocese.org/why-should-i-use-the-it-ticketing-system?hsLang=en)**

 

- [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content)

    - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding)
- [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content)

    - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices)
    - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer)
    - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android)
    - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal)
- [Links](https://help.stalbansdiocese.org/links?hsLang=en)
- [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content)

    - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai)
    - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks)
    - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database)
    - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails)
    - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files)
    - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings)
    - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance)
    - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms)
    - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs)
    - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning)
    - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection)
    - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive)
    - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff)
    - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams)
    - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone)
    - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing)
- [Website](https://help.stalbansdiocese.org/website?hsLang=en)
- [Contact](https://help.stalbansdiocese.org/contact?hsLang=en)

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St Albans Diocesan IT Team

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