How do I fix files not opening/syncing or sync errors in OneDrive or SharePoint on Windows?

Fix files not showing updates by other colleagues, no status icons, red cross errors, sync issues or cloud file provider is not running message

Tip: You can also access your files in the web versions of SharePoint and OneDrive.

Note: The OneDrive app syncs both OneDrive and SharePoint files so the solutions in the video also apply to SharePoint. In the Windows File Explorer folder pane, SharePoint files can be found under St Albans Diocese.

A. Check you have internet connection

Files in your SharePoint or OneDrive may not be available offline. Reconnect to the internet to open files.

B. Check the OneDrive app is running on your computer

Are the status icons missing in Windows File Explorer?

Is the OneDrive app cloud icon missing from your taskbar?
If so, restart the OneDrive app...

C. Restart the OneDrive app

If the OneDrive app is showing in your taskbar, left click > Settings > Quit OneDrive
Select the Windows Start button > type OneDrive > Select the OneDrive app to reopen

D. Not signed in

If you see a message saying your not signed in...

OneDrive (Windows): Login Instructions (not on USDA.net) – USDA

Onedrive gets Setup, then complains on second login. - Microsoft Community Hub

Select the OneDrive app or OK and follow the links to sign in again with your diocesan Microsoft account.

E. Reboot your computer

A reboot may resolve your issues.

F. Syncing has stopped for one or more SharePoint libraries

Open up a Windows Explorer folder ( + E)
Select St Albans Diocese from the left menu
Note if any synced SharePoint libraries are missing their status icon.
1. If all the icons are all missing, ensure that the OneDrive app is running and you are signed in (see above).
2. In this example, DBF - _Staff is missing a status icon but the SharePoint Library ending Documents has a status icon showing it is syncing.
Right-click the OneDrive taskbar icon
Select the Cog
Choose Settings
Select Account
Compare the SharePoint libraries listed here (these are the ones that are actively syncing) with the SharePoint libraries under St Albans Diocese.
1. In the example DBF - _Staff is missing.
If any SharePoint libraries are missing you will need to resync them again. See:
How do I sync a SharePoint library to my Windows Computer? >
1. When you setup a sync, it will check if the SharePoint library folder under St Albans Dicoese already exists. If it does you will be asked to use the same folder or create a new folder. Select Use this folder.