Warning: Recalling emails only works if you and your recipients are all using Microsoft 365 and in the same organization therefore recalling emails does not work for external email addresses. This can also only be done using Outlook Desktop (not Outlook on the Web nor Outlook Mobile).
-
Select the Sent Items folder.
-
Select or double-click the message so it opens in another window.
-
Select File > Info.
-
Select Message Resend and Recall > Recall This Message..., and select one of the two options.
-
Select Delete unread copies of this message to recall the sent message.
-
Select Delete unread copies and replace with a new message to replace the sent message with a new message.
-
-
Select the Tell me if recall succeeds or fails for each recipient check box.
-
Select OK.
Note: If you selected Delete unread copies and replace with a new message, the original message opens for editing. When you select Send, the original email message will be deleted from the recipient’s mailbox and replaced with the newly edited one.
See also:
Microsoft Support: Recall or replace a sent email training video >