--- title: How to enable 2FA on MyConcern description: This article gives you instructions on how to add two-factor authentication to your MyConcern Account. --- [Skip to content](https://help.stalbansdiocese.org/how-to-enable-2fa-on-myconcern#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en) 3. [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) # How to enable 2FA on MyConcern ## This article gives you instructions on how to add two-factor authentication to your MyConcern Account. To login to MyConcern using Multi-Factor Authentication a device must be registered using the Microsoft Authenticator App or other suitable Authentication App.  Once registered the app will generate a code that will be required to be entered when logging in to MyConcern. #### Register a Device for Multi Factor Authentication 1. Login to[MyConcern](https://login.thesafeguardingcompany.com/) 2. From the Dashboard, click on your email in the top right and select '**My Acccount**' from the menu![](https://help.stalbansdiocese.org/hs-fs/hubfs/1-png.png?width=237&height=211&name=1-png.png) 3. Click the '**Edit'** button next to '**Two Factor Authentication**' 4. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/2-png.png?width=657&height=272&name=2-png.png)Select '**Setup a 2FA Device**' 5. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/3-png.png?width=657&height=446&name=3-png.png)Type a name to identify the device and click **Continue** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/4-png.png?width=688&height=281&name=4-png.png)** 6. You will then be given a QR and Security key - which you can use to register the device with MyConcern ![](https://help.stalbansdiocese.org/hs-fs/hubfs/5-png.png?width=535&height=696&name=5-png.png) 7. To register using Microsoft Authenticator 1. Load up Microsoft Authenticator 2. Click the **+** symbol on the top menu 3. Select '**Other Account (Google, Facebook, etc)**' 4. Scan the QR that is displayed within MyConcern (or select 'Enter Code Manually' and enter the Secret Key from MyConcern' 5. A verification code will be generated to enter into MyConcern. 8. Enter the code provided by the Authenticator App and click **Continue** 9. Once the device is registered you will return to the Two Factor setup screen. Click **Enable** ![](https://help.stalbansdiocese.org/hs-fs/hubfs/7H50wqkJAafmkek514sXQwHkeTQTrZHSnA-png.png?width=563&height=343&name=7H50wqkJAafmkek514sXQwHkeTQTrZHSnA-png.png) 10. Two Factor Authentication is now enabled and you will be prompted to generate a one-time password in the Authenticator App and enter it. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/7-png.png?width=685&height=317&name=7-png.png) #### Generate a Multi-Factor Code to login to MyConcern Once you have Multi-Factor setup and are prompted for a one-time password to log in, the password can be generated by the following steps   1. Load up the Authenticator App 2. From the list of registered MFA accounts, select '**The Safeguarding Company**' 3. A one-time password will be displayed on the screen, enter this in the relevant box in browser that you are using to log into MyConcern. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/7-png-1.png?width=685&height=317&name=7-png-1.png) - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans