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      New emails are not syncing or appearing immediately in Outlook desktop

      Troubleshooting Outlook desktop

      Tip: If your Outlook desktop is not working, use Outlook for the Web to temporary look at your emails and calendars at outlook.office.com

      1. Ensure you have an internet connection
      2. Check the connection status in the bottom right of the Outlook desktop window.
         
        1. Connected to: Microsoft Exchange = Healthy
        2. Online = Healthy
        3. Need Password = Click on Need Password and sign in using the popup dialogue box
        4. Trying to Connect or Disconnected = Unhealthy
          1. Try restarting Outlook desktop
          2. Try restarting your computer
        5. Working Offline = In offline mode. To disable offline mode:
          1. Send / Receive
          2. Unselect Work Offline
      3. Try closing the Outlook app and re-opening
      4. Check your sync settings.
        1. Select Send / Receive
        2. Send/Receive Groups
        3. Define Send/Receive Groups
        4. Ensure Schedule an automatic send/receive every is checked with your desired minutes. 5 minutes is recommended.
      5. Try changing the sync settings for the mailbox from Cached Exchange Mode to Online.
        1. Navigate to Exchange Account Settings
          1. See: Outlook Desktop Sync Options >
        2. Untick Use Cached Exchange Mode...
        3. Close and reopen Outlook
        4. If you wish to have a cached (offline) copy of your mailbox still, navigate to Exchange Account Settings again and tick Use Cached Exchange Mode... This will refresh Outlook's sync.
        5. Close and reopen Outlook

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