---
title: How to reset the Outlook app on iPhone and iPad
description: Fix issues with the mobile Microsoft Outlook app
---

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# How to reset the Outlook app on iPhone and iPad

## Fix issues with the mobile Microsoft Outlook app

**Tip:** Before you begin, ensure you have an internet connection. Try turning the WiFi off and on again or enable / disable Airplane mode. Also try [restarting the device](https://help.stalbansdiocese.org/iphone-ipad-restart?hsLang=en).

### Solution A: Reset, remove and re-add your account

> Use this method if you are having sync issues

1. **Select the account in the Outlook app settings:** 
     1. Open the Outlook app on your iPhone or iPad.
     2. Show the Settings ⚙️cog icon: 
            1. **iPhone**: tap the home or profile icon in the top left or swipe from the left of the screen to the right
            2. **iPad**: Tap the 3 line menu **≡**
     3. Select **Settings ⚙️**
     4. Under **General** choose **Accounts**
     5. Select the account you wish to resolve
2. **Reset the Account** (retains account on device):
   
     1. Scroll to the bottom and select **Reset Account**
     2. For **App restart required** select **OK**
     3. The Outlook app will close.
     4. Re-open the Outlook app
3. **Remove the Account** (if resetting didn't work - no data loss) 
     1. Repeat step 1 to select the account in the Outlook app settings
     2. Scroll to the bottom
     3. Select **Remove Account**
     4. Select **Remove**
4. **Re-add the Account** 
     1. Open the **Outlook** app
     2. Select **Add Account**
     3. Select **Add Work Account**
     4. Sign in

---

### Solution B: Force close and reinstall the Outlook app

> Use this method if you cannot open the app or if the app is misbehaving

1. **Force close the app**  
     1. Swipe up from the bottom of the screen and hold to display all the apps running
     2. Find the Outlook app and swipe it off the screen
     3. Reopen the app
2. **![Intune Company Portal – Apps on Google Play](https://help.stalbansdiocese.org/hs-fs/hubfs/undefined-2.jpeg?width=100&height=100&name=undefined-2.jpeg)Reinstall the app** (no data loss)  
     1. Open the **Company Portal** app - icon on right \>
     2. Search for **Outlook**
     3. Select **Microsoft Outlook**
     4. Select **Reinstall** 
            1. Alternatively, press and hold the **Outlook** app icon on the home screen until you see a menu or it starts to jiggle
            2. Select **Delete app** or select the ➖displayed on the app icon
            3. Follow the onscreen steps to **Delete** the app from the device
            4. Go to the Company Portal app to install again.

---

### Use the alternative Apple Mail and Calendar app

**Note:** For diocesan managed devices only, not personal devices

> If the Outlook app is still has issues after trying the solutions above, please raise a support ticket. In the meantime you can use the Apple Mail and Apple Calendar apps instead.

1. **Check syncing is on for Apple Mail and Apple Calendar** 
     1. Open the **Apple Settings** app![](https://help.stalbansdiocese.org/hs-fs/hubfs/apple_settings-png-1.png?width=100&height=100&name=apple_settings-png-1.png)
     2. Scroll to the bottom and choose **Apps**
     3. Select **Mail** or **Calendar**
     4. Select **Mail Accounts** or **Calendar Accounts**
     5. Select **Diocese of St Albans**
     6. **Re-enter Password** if requested
     7. Enable **Mail** and/or **Calendar**
     8. Open the **Apple Mail** and/or **Apple Calendar** apps

| **Apple Mail app icon** | **Apple Calendar app icon** |
| --- | --- |
| ![](https://help.stalbansdiocese.org/hs-fs/hubfs/Apple_Mail-png.png?width=100&height=100&name=Apple_Mail-png.png) | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/Apple%20Calendar-png-2.png?width=100&height=100&name=Apple%20Calendar-png-2.png) |

 

 

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