How to reset the Outlook app on iPhone and iPad

Fix issues with the mobile Microsoft Outlook app

Solution A: Reset, remove and re-add your account

Use this method if you are having sync issues

1. Select the account in the Outlook app settings:

   1. Open the Outlook app on your iPhone or iPad.

   2. Show the Settings ⚙️cog icon:
      1. iPhone: tap the home or profile icon in the top left or swipe from the left of the screen to the right
      2. iPad: Tap the 3 line menu ≡
   3. Select Settings ⚙️
   4. Under General choose Accounts
   5. Select the account you wish to resolve

2. Reset the Account (retains account on device):

   1. Scroll to the bottom and select Reset Account
   2. For App restart required select OK
   3. The Outlook app will close.
   4. Re-open the Outlook app
3. Remove the Account (if resetting didn't work - no data loss)
   1. Repeat step 1 to select the account in the Outlook app settings
   2. Scroll to the bottom
   3. Select Remove Account
   4. Select Remove
4. Re-add the Account
   1. Open the Outlook app
   2. Select Add Account
   3. Select Add Work Account
   4. Sign in

Solution B: Force close and reinstall the Outlook app

Use this method if you cannot open the app or if the app is misbehaving

1. Force close the app
   
   1. Swipe up from the bottom of the screen and hold to display all the apps running
   2. Find the Outlook app and swipe it off the screen
   3. Reopen the app
2. Reinstall the app (no data loss)
   
   1. Open the Company Portal app - icon on right >
   2. Search for Outlook
   3. Select Microsoft Outlook
   4. Select Reinstall
      1. Alternatively, press and hold the Outlook app icon on the home screen until you see a menu or it starts to jiggle
      2. Select Delete app or select the ➖displayed on the app icon
      3. Follow the onscreen steps to Delete the app from the device
      4. Go to the Company Portal app to install again.

Use the alternative Apple Mail and Calendar app

If the Outlook app is still has issues after trying the solutions above, please raise a support ticket. In the meantime you can use the Apple Mail and Apple Calendar apps instead.

1. Check syncing is on for Apple Mail and Apple Calendar
   1. Open the Apple Settings app
   2. Scroll to the bottom and choose Apps
   3. Select Mail or Calendar
   4. Select Mail Accounts or Calendar Accounts
   5. Select Diocese of St Albans
   6. Re-enter Password if requested
   7. Enable Mail and/or Calendar
   8. Open the Apple Mail and/or Apple Calendar apps

Apple Mail app icon	Apple Calendar app icon