--- title: Managing passwords across subdomains in Microsoft Edge & Google Chrome description: I cannot sign into a website because my saved password is not accepted --- [Skip to content](https://help.stalbansdiocese.org/password-management-subdomains#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en) 3. [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) # Managing passwords across subdomains in Microsoft Edge & Google Chrome ## I cannot sign into a website because my saved password is not accepted ### Contents - [How Password Managers handle multiple websites on the same domain](https://help.stalbansdiocese.org/password-management-subdomains#explanation) - [How to resolve in Microsoft Edge](https://help.stalbansdiocese.org/password-management-subdomains#edge) - [How to resolve in Google Chrome](https://help.stalbansdiocese.org/password-management-subdomains#chrome) - [How to resolve using Dashlane Password Manager](https://help.stalbansdiocese.org/password-management-subdomains#dashlane) ### How Password Managers handle multiple websites on the same domain When switching between sites like login.example.com and portal.example.com, saved passwords may get overwritten—especially if the login forms are similar. This happens because browsers often treat subdomains as separate sites but prompt to update existing credentials. A good example of this is if you have a login for both the main diocesan website and the Connect / Resource Centre:  - **www.stalbansdiocese.org** - **resource.stalbansdiocese.org** The end address, **stalbansdiocese.org**, is the same so when signing into one site, particularly with the same email address, you may overwrite the password for the other site if you choose to update the credentials from the popup prompt. **To resolve in both Microsoft Edge and Google Chrome, add the second login manually to the inbuilt password manager...** **Note:** Use the password reset function on the website you no longer have saved credentials for. To do this on the diocesan websites see: - **[How do I access the Diocesan Website and Connect? \> Password Reset \>](https://help.stalbansdiocese.org/diocesan-website?hsLang=en#password)** --- ### How to resolve in Microsoft Edge 1. **Open Edge Wallet**: 1. Click the **three dots (⋯)** in the top-right corner. 2. Go to **Settings** \> **Profiles** \> **Passwords**. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-42-23-6333-AM.png?width=688&height=351&name=image-png-Aug-20-2025-08-42-23-6333-AM.png) 2. **Review and Add Manually New Saved Credentials**: 1. Look for entries with the end part of the website's address, eg. `stalbansdiocese.org` ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-49-52-5507-AM.png?width=688&height=241&name=image-png-Aug-20-2025-08-49-52-5507-AM.png) 2. Select each one to check which site or subdomain the entry is for and its username and password. 1. When asked to sign in, use your computer's password 2. Select the **eye** to view the password 3. Select **Edit** to change the username password manually ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-50-51-9596-AM.png?width=688&height=223&name=image-png-Aug-20-2025-08-50-51-9596-AM.png) 3. Manually add another credential for a similar site, eg. resource.stalbansdiocese.org, by selecting **Add** under **Settings** \> **Profiles** \> **Passwords**. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-53-50-2507-AM.png?width=688&height=275&name=image-png-Aug-20-2025-08-53-50-2507-AM.png) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-55-06-3155-AM.png?width=658&height=454&name=image-png-Aug-20-2025-08-55-06-3155-AM.png) 4. You will then see multiple accounts for the same site ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-09-00-04-1364-AM.png?width=688&height=250&name=image-png-Aug-20-2025-09-00-04-1364-AM.png) 5. Select to view all accounts for that site: ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-09-00-48-4348-AM.png?width=688&height=264&name=image-png-Aug-20-2025-09-00-48-4348-AM.png) 3. **Avoid Overwriting**: 1. When logging into a website with this issue, when prompted to update a saved password, select **Not now** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-57-03-9559-AM.png?width=350&height=304&name=image-png-Aug-20-2025-08-57-03-9559-AM.png)** 2. If you need to change or add new credentials, do so [manually via the Wallet](https://help.stalbansdiocese.org/password-management-subdomains#edge-add) 4. **Signing in with multiple accounts** 1. Once you have multiple accounts stored, the correct credentials should autofill on the correct site. **Note:** If Microsoft Edge is not auto-filling your password for you, go to back to the Microsoft Wallet \> select ⚙️**Settings** \> enable **View and autofill passwords and passkeys** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-09-12-19-4272-AM.png?width=688&height=59&name=image-png-Aug-20-2025-09-12-19-4272-AM.png)** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-09-13-11-5783-AM.png?width=688&height=178&name=image-png-Aug-20-2025-09-13-11-5783-AM.png)** --- ### How to resolve in Google Chrome 1. **Open Google Password Manager**: 1. Click the **three dots (⋯)** in the top-right corner. 2. Select **Passwords and autofill** \> **Google Password Manager** ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-09-32-09-6325-AM.png?width=400&height=257&name=image-png-Aug-20-2025-09-32-09-6325-AM.png) 2. **Review and Add Manually New Saved Credentials**: 1. Look for entries with the end part of the website's address, eg. `stalbansdiocese.org` ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-10-57-13-3995-AM.png?width=688&height=175&name=image-png-Aug-20-2025-10-57-13-3995-AM.png) 2. Select each one to check which site or subdomain the entry is for and its username and password. 1. When asked to sign in, use your computer's password 2. Select the **eye** to view the password 3. Select **Edit** to change the username password manually ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-08-50-51-9596-AM.png?width=688&height=223&name=image-png-Aug-20-2025-08-50-51-9596-AM.png) 3. Manually add another credential for a similar site, eg. resource.stalbansdiocese.org, by selecting **Add** under **Settings** \> **Profiles** \> **Passwords**. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-10-58-04-8510-AM.png?width=688&height=178&name=image-png-Aug-20-2025-10-58-04-8510-AM.png) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-11-04-09-6916-AM.png?width=557&height=396&name=image-png-Aug-20-2025-11-04-09-6916-AM.png) 4. You will then see multiple accounts for the same site ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-11-00-01-4419-AM.png?width=688&height=180&name=image-png-Aug-20-2025-11-00-01-4419-AM.png) 5. Select to view all accounts for that site: ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-11-04-31-5052-AM.png?width=688&height=662&name=image-png-Aug-20-2025-11-04-31-5052-AM.png) 3. **Avoid Overwriting**: 1. When logging into a website with this issue, when prompted to update a saved password, select **Never** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-11-08-09-8773-AM.png?width=360&height=351&name=image-png-Aug-20-2025-11-08-09-8773-AM.png)** 2. If you need to change or add new credentials, do so [manually via Google Password Manager](https://help.stalbansdiocese.org/password-management-subdomains#chrome-add) 4. **Signing in with multiple accounts** 1. Once you have multiple accounts stored, the correct credentials should autofill on the correct site. **Note:** If Google Chrome is not auto-filling your password for you, go to back to **Google Password Manager** \> select ⚙️**Settings** \> enable **Sign in automatically** **![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Aug-20-2025-11-02-55-5730-AM.png?width=688&height=240&name=image-png-Aug-20-2025-11-02-55-5730-AM.png)** --- ### How to resolve using Dashlane Password Manager - **[Dashlane Support \> Manage linked websites and subdomains \> Manage website subdomains](https://support.dashlane.com/hc/en-us/articles/213731749-Manage-linked-websites-and-subdomains#manage)** - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans