How to Transfer calls with ring back in Microsoft Teams and Teams Phone Mobile
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There are many reasons why you may need to transfer a call to another person or department. In this video, we show how easy it is to transfer a call to someone else with Microsoft Teams. A quick tip, remember to turn on Ring back in case there no one answers so the caller will be routed back to you.
Consult then transfer
You may want to check in with someone before you transfer a call.
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When you're in a call, select More actions
> Consult then transfer.
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Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.
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Consult with them by calling or using chat.
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When you're ready, hit Transfer.
Transfer a call with Teams Phone Mobile
Microsoft Teams Phone Mobile gives you the ability to transfer a call made from your native dialer or Teams to another user.