Get help from the Diocesan IT Team
View known issues and raise a support ticket for St Albans Diocesan staff, associates and Bishop offices.
Known Issues
1. Christmas IT Support Cover: There is no diocesan IT support during Christmas. Our knowledge base here is available to resolve many issues. For internet issues see:
- The internet is not working or WiFi is disabled or in airplane / flight mode >
- Daisy Internet Status Page > / Three Mobile Status Page >
2. MyDiocese Database to CMS portal migration:
- To access CMS you need to register yourself. Note that access is granted during IT support hours: How do I sign into and use the CMS Portal? >
- Some access to the old database has been removed. Use CMS instead. Any changes made in the old database will be lost.
3. Holywell Lodge email distribution list: Emails are being moderated by the IT Team to prevent large attached photographs and files from unnecessarily filling up our mailboxes. Please start using Viva Engage - Diocesan Staff if you wish to share news and items with colleagues.
4. BreatheHR Training: Some user cannot see all the training content. To resolve, use the zoom out function in the internet browser.
Before you Raise a Ticket
1. Have you checked our knowledge base first?
2. Have you tried turning the device off/on or closing/re-opening the programme/file?
3. Is it a known issue? Check above >
4. For meeting room equipment at Holywell Lodge read this article >