All Devices
      Back to home
      1. IT Knowledge Base
      2. Devices
      3. All Devices

      The internet is not working or WiFi is disabled or in airplane / flight mode

      Troubleshoot internet problems at the diocesan, Bishops and Archdeacons offices and at home

      Tip: If you have a diocesan iPhone or iPad with a SIM then you have unlimited mobile data in the UK with Three mobile. Get temporary internet access on your computer or other device by creating a personal hotspot. See:
      Apple Support: How to set up a Personal Hotspot on your iPhone or iPad >

      Contents

      Quick Fix: Reconnect to network

      • Turn WiFi off and back on
        • Forget WiFi network and re-enter credentials
      • Disconnect network cable /dock and reconnect

      Quick Fix: Reboot your device

      Identify what is not working

      1. Is another device on the same network also experiencing problems?
      2. Can you use a different network connection?
      3. WiFi issues:
        1. Some laptops have a physical WiFi switch or button.
          1. Check this is on either on the side of the laptop:
          2. Or on the keyboard. You may need to press the fn key together with this WiFi key.
            General Wifi Antenna Switch Locations - Geeks.Online
        2. In Windows, check WiFi is enabled (in blue)  from the taskbar (bottom right). If it's grey, click to enable.
          1. Windows 11
          2. Windows 10
        3. In the same place, ensure Airplane mode or Flight mode is off (in grey).
          1. If it's on (in blue), click to disable.
        4. Try moving location
        5. Try another WiFi signal
        6. Try a network cable or using a dock with a network cable
      4. Network cable issues:
          1. Remove the network cable and try connecting to WiFi
      5. Dock issues:
          1. Disconnect from the dock and try connecting on WiFi
          2. Try putting the network cable from the dock into the laptop directly
      6. Mobile network issues:
          1. See:
            Where can I find the mobile network coverage checker and network status map? >

      Router Troubleshooting

      Note: If you identify the issue is with the network at Holywell Lodge, Sopwell Lane or Abbey Gate House, this section does not apply as you do not have access to network equipment. Raise a support ticket instead.


      If you have identified the network issue is not the devices you are using, check the lights on the router and reboot the router by removing the power cable and reconnecting.

      Bishops and Archdeacons Offices - Bedford & Hertford Technicolor Routers

      technicolor router what the lights mean

      • If a router reboot did not help raise a support ticket > or call the IT Team on 01727 615624
        • If the IT Team are absent and you need urgent assistance with a Bishop's or Archdeacon's office network, specifically at weekends, bank holidays or during the Christmas holidays, call Daisy on 0161 751 0010.

      Home Internet Service Providers (ISP)