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      Teams Phone: Make & Receive Calls

      How to make and receive calls in Microsoft Teams

      TEAMS PHONE SERIES: Contents >

      Contents

      In this video, we show how to make one-on-one or group calls in Microsoft Teams. You can make calls directly from a chat or use the dial pad to enter a phone number as well as get notified about potential spam calls. 

      Call from the Calls Window

      1. Type in the name or number or use the dial pad.
      2. Select the name or number that appears in the drop down menu.
      3. Add more names and numbers for a group call.
        1. Select Call to start the call
        2. To call from another number, eg. a department number (call queue) or somebody else's number (if you are a member of their calling group or delegate), select the drop down arrow next to call and choose which number to call from:

      Call from the Chat Window

      1. Start a new chat with the pencil icon and select the person you wish to chat to
      2. Select the arrow down to the right of the phone icon (in Teams Mobile select the icon)
        1. Video call - for a Teams chat with a camera.
        2. Audio call - for a Teams chat without a camera.
        3. Call - for calls to a landline or mobile phone number

      Using the dialpad when you're in a call

      If you need to enter a number, * star or # hash key during a call, eg. for an automated call menu, the dialpad needs to be in focus on your screen  (ie. the active window) otherwise any keyboard inputs will not work.

      1. Open the call window.
      2. Select the Dialpad button.
      3. Select the number, * star or # hash key on the dialpad or enter it on your keyboard.

      Additional Learning

      Microsoft Support: Get to know the calling experience in Microsoft Teams >

      Teams Phone: All IT Knowledge Base articles >