Teams Training: Troubleshooting

TEAMS TRAINING SERIES: Contents >

Note: If your desktop app of Teams isn't working you can use the web version at teams.microsoft.com. See Teams Training: Web Version >

Restart: Quit and Restart the Teams app to resolve issues...
1. Teams Training: Restarting Teams App >
Sign out/in:
1. Select your profile picture top right > Sign out
2. Select Sign out
3. Open Teams app and sign in
Reset App: If the above doesn't work, next clear the Teams app cache and reset...
1. Open the Windows ⚙️Settings app
2. Select Apps > Installed apps
3. Scroll down to Microsoft Teams and select the ellipsis on right (...)
4. Select Advanced Options > scroll down and select Reset
  1. This will only remove the locally stored cache on your computer. Teams data is stored in the cloud and will be downloaded again when you next sign in.
5. Open the Teams app and sign in if required.

If the refresh button doesn't work you will need to manually clear the cache:

Quit Teams by right-clicking the Teams icon in the bottom right system tray (select the ^ arrow up icon first if Teams is hidden) and select Quit Teams. If it's not there, Teams is not running.
Open Windows File Explorer
Copy and paste the path below in the address bar, and press the Enter key:

%localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Select all the contents in the folder and delete so the folder is empty.
Copy and paste the path below in the Windows Explorer address bar, and press the Enter key:
```
%LOCALAPPDATA%\Microsoft\IdentityCache
```
Select all the contents in the folder and delete so the folder is empty.
Start Teams and sign in if required.

Having trouble using Teams? We’ve gathered some resources to help solve the peskiest issues.