--- title: Where is my Scan? description: Scans are typically synced to the department's sharepoint library that you chose when scanning. Each library has a parent folder called 'Scans' which should contain your scanned file there. --- [Skip to content](https://help.stalbansdiocese.org/where-is-my-scan#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [IT Help](https://help.stalbansdiocese.org/?hsLang=en) 2. [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en) 3. [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) # Where is my Scan? ## Find the location of where a scanned document's file has been saved in SharePoint or on your computer ### Contents - [Scan to SharePoint on Diocesan Networked Printers](https://help.stalbansdiocese.org/where-is-my-scan#sharepoint) - [Scan to Computer on Diocesan Networked Printers](https://help.stalbansdiocese.org/where-is-my-scan#computer) - [Other Scan Locations](https://help.stalbansdiocese.org/where-is-my-scan#other) --- ### Scan to SharePoint on Diocesan Networked Printers **Warning:** Use the scans folder as temporary storage and move files to a more suitable location. Activity in this folder may increase the waiting time for new scans to appear. Typical waiting time is up to 1 minute. If scanning to SharePoint is available on the printer, scans are typically synced to the department's SharePoint library that you chose when scanning. Each library has a parent folder called **Scans** which should contain your scanned file there. - If your SharePoint library is synced to your computer, you will find this folder under: - **St Albans Diocese** \> \[SharePoint library\] \> **Scans** ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-May-02-2023-01-59-07-1605-PM.png?width=469&height=277&name=image-png-May-02-2023-01-59-07-1605-PM.png) - If the scan is missing, check that the **[OneDrive app is running and you are signed in](https://help.stalbansdiocese.org/how-do-i-fix-files-not-syncing-or-sync-errors-in-onedrive-or-sharepoint?hsLang=en)** - Alternatively visit [**SharePoint Online**](https://stalbansdiocese.sharepoint.com/_layouts/15/sharepoint.aspx) in an internet browser and navigate to the library's scan folder. Scans will arrive here first before syncing to your computer. **Note:** It can take up to a minute to sync to the cloud and longer for the OneDrive app to sync back to your computer. If it's not there check the printer's scanning history to confirm the scan completed and where the file was saved. If you're constantly experiencing long wait times please raise a support ticket and the IT Team may be able to provide a quicker solution. --- ### Scan to Computer on Diocesan Networked Printers If the IT Team setup scanning to your computer on the printer then the scanned files will be located at **C:\\Scans** on the computer that you sent the scan to. --- ### Other Scan Locations The scan location depends on the manufacturer or where the scan folder was configured during setup. Check the printer's scan settings either on the printer itself or in the printer's software installed your computer. Raise a support ticket if you still cannot locate your scan. - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans