--- title: How do I use Printix for printing? description: We use a cloud service called Printix for adding printers to your computer and for managing print jobs --- [Skip to content](https://help.stalbansdiocese.org/how-do-i-use-printix#main-content) English Show submenu for translations [![dioceseofstalbans-technology\_474x247-1](https://help.stalbansdiocese.org/hs-fs/hubfs/dioceseofstalbans-technology_474x247-1.png?width=192&height=100&name=dioceseofstalbans-technology_474x247-1.png)](https://help.stalbansdiocese.org/?hsLang=en) - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) Open main navigation Close main navigation - [🎟️Raise Support Ticket](https://help.stalbansdiocese.org/tickets-new) - [🎫My Tickets](https://help.stalbansdiocese.org/tickets-view) - [🧠Knowledge Base](https://help.stalbansdiocese.org/) - English Show submenu for translations - [My Tickets](https://help.stalbansdiocese.org/tickets-view) [My Tickets](https://help.stalbansdiocese.org/tickets-view?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. 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[Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) # How do I use Printix for printing? ## We use a cloud service called Printix for adding printers to your computer and for managing print jobs | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jul-18-2024-10-14-03-7134-AM.png?width=150&height=150&name=image-png-Jul-18-2024-10-14-03-7134-AM.png) | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jul-18-2024-10-15-33-4914-AM.png?width=150&height=150&name=image-png-Jul-18-2024-10-15-33-4914-AM.png) | | --- | --- | ### Contents - [What is Printix?](https://help.stalbansdiocese.org/how-do-i-use-printix#what) - [How can I check if Printix is running on my Windows computer and I am signed in?](https://help.stalbansdiocese.org/how-do-i-use-printix#check) - [Using Printix to print on your Windows computer](https://help.stalbansdiocese.org/how-do-i-use-printix#using) - [Adding another office printer that's not listed](https://help.stalbansdiocese.org/how-do-i-use-printix#add) - [Print from your diocesan iPad or iPhone to Holywell Lodge printers](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint) - [Requirements needed for AirPrint with Printix](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint) - [Copy your Printix AirPrint password](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint-password) - [How to AirPrint with Printix](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint-how) - **[How do I use Printix to hold / lock a print so I can release it later when I'm at the Ricoh printer? \>](https://help.stalbansdiocese.org/how-do-i-use-printix-to-hold-a-print-so-i-can-release-it-when-im-at-the-ricoh-printer?hsLang=en)** - **[How do I sign into a Ricoh printer with a door card or Printix ID code?](https://help.stalbansdiocese.org/printix-printer-sign-in?hsLang=en)** - **[I cannot print to the office printers \>](https://help.stalbansdiocese.org/printix-troubleshooting?hsLang=en)** --- ### What is Printix?![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-10-47-20-1019-AM.png?width=392&height=341&name=image-png-Mar-27-2025-10-47-20-1019-AM.png) Printix is a software service the diocesan IT team use for adding printers onto diocesan devices and to manage print jobs. The Printix Client app is installed on all diocesan devices. Printix is not a physical printer itself. At Holywell Lodge, Printix is also installed on the Ricoh printers and is what you sign into with either your door card or Printix ID code. --- ### How can I check if Printix is running on my Windows computer and I am signed in? 1. The **Printix Client** will be listed in the Windows start menu ![windows-11-start-png](https://help.stalbansdiocese.org/hs-fs/hubfs/windows-11-start-png.png?width=32&height=32&name=windows-11-start-png.png) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jun-22-2026-09-16-20-2296-AM.png?width=600&height=511&name=image-png-Jun-22-2026-09-16-20-2296-AM.png) 2. **Printix starts automatically** when you start your computer and the Printix icon displays in your notification area at the bottom right of your screen. - If it's not running, open the **Printix Client** from the Windows start menu (step 1 above) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-09-23-33-8731-AM.png?width=400&height=73&name=image-png-Mar-27-2025-09-23-33-8731-AM.png) ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-09-28-28-0449-AM.png?width=400&height=135&name=image-png-Mar-27-2025-09-28-28-0449-AM.png) 3. **You need to be signed in** with your diocesan Microsoft account. This should happen automatically. To check you are signed in: - Left click on the Printix icon in the notification area at the bottom right of your screen. - Your name should appear under **Sign in** | Signed In: | Not Signed In: | | --- | --- | | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-10-50-05-4695-AM.png?width=392&height=305&name=image-png-Mar-27-2025-10-50-05-4695-AM.png) | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-10-50-08-6238-AM.png?width=392&height=281&name=image-png-Mar-27-2025-10-50-08-6238-AM.png) | - - If your name is missing, you are not signed in: - Select **Sign in**![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-10-54-19-3323-AM.png?width=392&height=150&name=image-png-Mar-27-2025-10-54-19-3323-AM.png) - An internet browser windows will open - Choose **Sign in with Microsoft** - Sign in with your diocesan Microsoft account - Close the browser window **Tip:** For further troubleshooting please see: **[I cannot print to the office printers \>](https://help.stalbansdiocese.org/printix-troubleshooting?hsLang=en)** --- ### Using Printix to print on your Windows computer The **Printix Client** adds the printers available to you automatically. Printing is similar to how you would normally print: 1. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-11-11-34-4877-AM.png?width=250&height=380&name=image-png-Mar-27-2025-11-11-34-4877-AM.png)Before printing, you can choose to hold / lock a print job and release it when you're physically at the printer. See: 1. **[How do I use Printix to hold / lock a print so I can release it later when I'm at the Ricoh printer?](https://help.stalbansdiocese.org/how-do-i-use-printix-to-hold-a-print-so-i-can-release-it-when-im-at-the-ricoh-printer?hsLang=en)** 2. Print as normal using the application's print method, eg. **File** \> **Print** or **CTRL**+**P** 3. Choose the printer you wish to print to: 1. HL ... = Printers at Holywell Lodge 2. Bishop ... = Printers at Bishop offices 3. AD ... = Printers at Archdeacon offices 4. If it's not listed see [Adding another office printer... below](https://help.stalbansdiocese.org/how-do-i-use-printix#add) 4. All print jobs are **black & White** and **duplex** by default to save money and paper. 1. Printing in colour costs 50% more. 2. Select **Printer Properties** to print in colour or change the orientation, duplex or other print options ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-11-20-13-1117-AM.png?width=670&height=442&name=image-png-Mar-27-2025-11-20-13-1117-AM.png) --- ### Adding another office printer that's not listed You are assigned the printers in the offices you typically work at. All diocesan, Bishop and Archdeacon office printers are managed by Printix so if you are working in another location you can add their printer to your computer as follows: 1. Right-click the Printix icon in the bottom right of your taskbar 2. Select **Printers...** 3. Select the printer you wish to add 4. Select **Add** | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jun-23-2026-08-52-53-4327-AM.png?width=387&height=300&name=image-png-Jun-23-2026-08-52-53-4327-AM.png) | ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jun-23-2026-08-53-31-1372-AM.png?width=200&height=300&name=image-png-Jun-23-2026-08-53-31-1372-AM.png) | | --- | --- | --- ### Print from your diocesan iPad or iPhone to Holywell Lodge printers #### Requirements needed for AirPrint with Printix 1. A diocesan owned iPhone or iPad 2. Device connected to **St Albans Diocese WiFi** at Holywell Lodge 1. Check which WiFi your device is on in the **Settings** app ![apple\_settings-png-1](https://help.stalbansdiocese.org/hs-fs/hubfs/apple_settings-png-1.png?width=32&height=32&name=apple_settings-png-1.png) \> **WiFi** 1. If you're on **St Albans Diocese Guests**, switch over to **St Albans Diocese WiFi** 2. The **St Albans Diocese WiFi** password is already saved on the device 3. **Printix** app ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jul-18-2024-10-14-03-7134-AM.png?width=32&height=32&name=image-png-Jul-18-2024-10-14-03-7134-AM.png) 1. If it's missing, look for it in the **[Company Portal](https://help.stalbansdiocese.org/the-apple-app-store-is-missing-from-my-iphone-ipad-how-can-i-install-apps?hsLang=en)** app 2. Open the app and sign in 4. [Copy your Printix AirPrint password](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint-password) before you start printing from the iPhone or iPad --- #### Copy your Printix AirPrint password ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-12-19-08-3259-PM.png?width=250&height=328&name=image-png-Mar-27-2025-12-19-08-3259-PM.png) 1. Open the **Printix** app ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Jul-18-2024-10-14-03-7134-AM.png?width=32&height=32&name=image-png-Jul-18-2024-10-14-03-7134-AM.png) 2. Sign in if not already 3. Select **Menu** ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-12-16-30-7434-PM.png?width=24&height=24&name=image-png-Mar-27-2025-12-16-30-7434-PM.png) in the top right corner 4. Select 🔒**AirPrint password** 5. Copy the password to the clipboard ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-12-19-38-9601-PM.png?width=250&height=173&name=image-png-Mar-27-2025-12-19-38-9601-PM.png) --- #### How to AirPrint with Printix 1. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-12-37-59-3301-PM.png?width=250&height=275&name=image-png-Mar-27-2025-12-37-59-3301-PM.png)On your iPhone or iPad, open the document you wish to print 2. Print by tapping the app’s Share or Actions button: ![Share button](https://cdsassets.apple.com/live/7WUAS350/images/ios/ios9-share-arrow-inline-icon.png) ![No alt supplied for Image](https://cdsassets.apple.com/live/7WUAS350/images/ios/ios14-2021-share-icon.png) ![Actions button](https://cdsassets.apple.com/live/7WUAS350/images/ios-apps/pages/ios-iwork-dots-icon.png) 3. Scroll down and tap the Print button: ![Print button](https://cdsassets.apple.com/live/7WUAS350/images/inline-icons/ios-17-print-icon.png) or **Print** 1. Not all apps support AirPrint 4. ![](https://help.stalbansdiocese.org/hs-fs/hubfs/image-png-Mar-27-2025-12-22-45-4707-PM.png?width=392&height=292&name=image-png-Mar-27-2025-12-22-45-4707-PM.png)Tap **No Printer Selected** and choose a printer name starting HL (for Holywell Lodge) 1. If you can't see it, check [requirements](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint) 5. Leave username blank. 6. Paste the [your Printix AirPrint password](https://help.stalbansdiocese.org/how-do-i-use-printix#airprint-password) into the password field. 7. You will need to do this once for every AirPrint printer at Holywell Lodge. **[Apple Support: Use AirPrint to print from your iPhone or iPad \>](https://support.apple.com/en-gb/109349)** --- ### Related articles - **[How do I use Printix to hold / lock a print so I can release it later when I'm at the Ricoh printer? \>](https://help.stalbansdiocese.org/how-do-i-use-printix-to-hold-a-print-so-i-can-release-it-when-im-at-the-ricoh-printer?hsLang=en)** - **[How do I sign into a Ricoh printer with a door card or Printix ID code?](https://help.stalbansdiocese.org/printix-printer-sign-in?hsLang=en)** - **[I cannot print to the office printers \>](https://help.stalbansdiocese.org/printix-troubleshooting?hsLang=en)** - [Communications](https://help.stalbansdiocese.org/communications?hsLang=en#main-content) - [Branding](https://help.stalbansdiocese.org/communications?hsLang=en#branding) - [Devices](https://help.stalbansdiocese.org/devices?hsLang=en#main-content) - [All Devices](https://help.stalbansdiocese.org/devices?hsLang=en#all-devices) - [Computer](https://help.stalbansdiocese.org/devices?hsLang=en#computer) - [iPhone, iPad & Android](https://help.stalbansdiocese.org/devices?hsLang=en#iphone-ipad-android) - [Personal](https://help.stalbansdiocese.org/devices?hsLang=en#personal) - [Links](https://help.stalbansdiocese.org/links?hsLang=en) - [Software & Services](https://help.stalbansdiocese.org/software-services?hsLang=en#main-content) - [Artificial Intelligence (AI)](https://help.stalbansdiocese.org/software-services?hsLang=en#artificial-intelligence-ai) - [Calendars & Tasks](https://help.stalbansdiocese.org/software-services?hsLang=en#calendars-tasks) - [CMS & Database](https://help.stalbansdiocese.org/software-services?hsLang=en#cms-database) - [Emails](https://help.stalbansdiocese.org/software-services?hsLang=en#emails) - [Files](https://help.stalbansdiocese.org/software-services?hsLang=en#files) - [Meetings](https://help.stalbansdiocese.org/software-services?hsLang=en#meetings) - [Finance](https://help.stalbansdiocese.org/software-services?hsLang=en#finance) - [Forms](https://help.stalbansdiocese.org/software-services?hsLang=en#forms) - [PDFs](https://help.stalbansdiocese.org/software-services?hsLang=en#pdfs) - [Printing & Scanning](https://help.stalbansdiocese.org/software-services?hsLang=en#printing-scanning) - [Security & Data Protection](https://help.stalbansdiocese.org/software-services?hsLang=en#security-data-protection) - [SharePoint & OneDrive](https://help.stalbansdiocese.org/software-services?hsLang=en#sharepoint-onedrive) - [Staff](https://help.stalbansdiocese.org/software-services?hsLang=en#staff) - [Teams](https://help.stalbansdiocese.org/software-services?hsLang=en#teams) - [Teams Phone](https://help.stalbansdiocese.org/software-services?hsLang=en#teams-phone) - [Video Conferencing](https://help.stalbansdiocese.org/software-services?hsLang=en#video-conferencing) - [Website](https://help.stalbansdiocese.org/website?hsLang=en) - [Contact](https://help.stalbansdiocese.org/contact?hsLang=en) [![Chill listening crop-3](https://help.stalbansdiocese.org/hs-fs/hubfs/apple-touch-icon-1.png?width=24&height=24&name=apple-touch-icon-1.png "Chill listening crop-3")](https://help.stalbansdiocese.org?hsLang=en) St Albans Diocesan IT Team Copyright © 2026, Diocese of St Albans