SharePoint & OneDrive
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      I cannot edit or access SharePoint files that I normally have access to

      Access Denied error or the edit options or other folders are missing from the SharePoint library

      Why this can happen

      1. Your diocesan Microsoft account does not have permission to access this SharePoint library, folder or file. If you were sent a link from a colleague, please check with them they have given you the correct permission and, if not, grant you the correct permission. See the following articles:
        1. How do I see who has permission to view or edit a file or folder in SharePoint or OneDrive? >
        2. How do I share a file or folder on SharePoint and OneDrive to a colleague or external user? >
        3. The shared link I received for a file or folder does not work, how can I get access? >
      2. This scenario can happen when you are testing a link works to a SharePoint folder or file works. For example an anyone link with password for the Diocesan Meetings Portal. To resolve please continue reading this article...

      Scenario 2: Reason you can't edit and/or other folders are missing

      Your internet browser session currently has the permission that was granted to the SharePoint link rather than your own diocesan Microsoft account.

      Scenario 2: How to tell you are signed in correctly

      If you are signed in correctly with your diocesan Microsoft account you should see your name in the top right corner. If it's missing then you are not currently signed in as yourself in your current browser session .

      Not signed in (top right) Signed in (top right)

      Scenario 2: How to resolve

      • If you see the Access Denied message (image top of this page)
        • Select the Sign in with the account provided... option underneath and sign in with your diocesan Microsoft account.
      • If you are still in the SharePoint library
        • Clear your internet browser cache and cookies:
          • Microsoft Edge: Go to More Options . . . > Settings > Privacy, search, and services > Delete browsing data > Choose what to clear

          • Google Chrome: Go to More Options . . . > Settings > Privacy and security > Clear browsing data

          • Alternatively copy and paste this in your address field: chrome://settings/clearBrowserData
        • Select Time range All time
        • Select to delete Cookies and Cached images and files
        • Select Clear now or Delete data
        • Refresh the page and sign in with your diocesan Microsoft account if requested

      Scenario 2: How to avoid next time